Information Technology Application Support Analyst

Regions Bank•Birmingham, AL

20d•Onsite

About The Position

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Requirements

Bachelor's degree in a related field and three (3) years of related experience
Or Associate's degree in a related field and five (5) years of related experience
Or High School Diploma and seven (7) years of experience
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills

Responsibilities

Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations
Exercises independence of thought, but complex problems may be referred to senior associates or supervisor/manager