INFORMATION TECHNOLOGY HELP DESK ANALYST INTERN

SPAULDING CLINICAL RESEARCH LLC•West Bend, WI

2d•$18 - $22•Onsite

About The Position

The Information Technology Helpdesk Analyst provides technical support to IT systems and software. Installs, configures and supports PC’s, printers, peripherals, AV equipment and Windows based OS software applications. Assists with project implementation as well as day-to-day user support and training.

Requirements

Ability to read, write, and interpret the English language.
Knowledge of hardware and software programs.
Ability to implement, operate, and document Information Technology systems.
Ability to communicate technical information effectively (orally and in writing) to end users in an interpretable manner.
Ability to work independently and in a team environment.
Demonstrates strong analytical, problem solving and troubleshooting skills.
Strong written and verbal communication skills.
Detail oriented, with good organizational traits.
Ability to work with all levels of an organization
Candidates should be results driven, multi-tasking, a quick learner, respond to urgent team needs and show a strong track record of meeting deadlines.
Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel.
Ability to lift and/or move up to 25 pounds.
Specific vision abilities required by this job include clarity of vision both near and far.
Ability to identify and distinguish colors.
Potential for exposure to toxic or caustic chemicals
Potential for exposure to blood borne pathogens
Working towards a degree in computer science or a related field.

Responsibilities

Provide on-site and remote support which may include software configuration, hardware configuration (desktops and laptops), operating systems and various other applications as needed.
Track and monitor helpdesk tickets to ensure quick resolution or follow-up to end users
Provide day-to-day support to users on a wide variety of network-related systems, VOIP phone system, PC hardware issues, operating system problems and features, predominantly with Microsoft-based software.
Deploy and troubleshoot Google Chromebooks for Clinical Operations.
Provide support for end-user mobile hardware. (phones, tablets, etc.)
Configure, deliver, upgrade, troubleshoot and maintain PCs, Laptops, and PC peripherals and associated software.
Ensures rigorous adherence to information security and Information Technology related Quality Assurance policies, principles and practices.
Provide exceptional customer service while assisting end users.
Ability to work independently and in a team environment.
Maintain Active Directory accounts, user groups and file permissions.
Install and configure various network devices including but not limited to cameras, sensors and printers.
Train users on basic software and hardware operations.