Information Technology Intern

fingerpaint • Cedar Knolls, NJ

1d • Hybrid

About The Position

Position at Fingerpaint Group Launch your career in pharmaceutical and healthcare marketing with Fingerpaint Group's Paint the Way Program. This unique internship experience is designed to integrate you deeply into our teams, delivering real-world impact. This dynamic program offers rising participants an opportunity to contribute meaningfully to client solutions through hands-on and direct team involvement. As a Paint the Way intern, you'll collaborate directly with industry experts, gaining invaluable practical knowledge while contributing to active client projects. We believe in empowering our interns; your ideas and unique perspective will be valued as an integral part of the team. This paid opportunity is open to rising juniors and above, recent graduates, veterans, and those seeking a career change. Duration: 10 weeks, 30 hours per week Schedule: June 10th - August 19th Location: Primarily remote, with occasional travel required to our Cedar Knolls, NJ office for purposeful engagement. Candidates should be within driving distance of the Cedar Knolls, New Jersey Office Information Technology Internship Overview: Gain broad exposure to an organization's IT infrastructure and develop essential problem-solving and communication skills. Alongside the Help Desk team, respond to incoming support requests via email, chat, or in-person. Ensure that reported issues have been resolved to the user's satisfaction. Provide on-site meeting preparation for company and client facing meetings alongside the Help Desk staff. Diagnose and resolve a wide range of hardware, software, and basic network problems reported by users. Walk users through troubleshooting steps and provide technical guidance to help them resolve issues themselves. Create detailed records of reported issues, troubleshooting steps taken, and resolutions in the helpdesk ticketing system. Assist with tasks such as resetting passwords, unlocking accounts, and creating new user profiles. Contribute to the creation and maintenance of internal knowledge base articles and user guides. Notice patterns in support requests that could indicate larger underlying problems and report them to appropriate teams. What you'll Learn: Microsoft 365 Admin Microsoft Azure Jira (ticket platform) Kandji (mobile device management for Mac) Endpoint Central (MDM for PC) Asset Tiger Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

Responsibilities

• Alongside the Help Desk team, respond to incoming support requests via email, chat, or in-person.
• Ensure that reported issues have been resolved to the user's satisfaction.
• Provide on-site meeting preparation for company and client facing meetings alongside the Help Desk staff.
• Diagnose and resolve a wide range of hardware, software, and basic network problems reported by users.
• Walk users through troubleshooting steps and provide technical guidance to help them resolve issues themselves.
• Create detailed records of reported issues, troubleshooting steps taken, and resolutions in the helpdesk ticketing system.
• Assist with tasks such as resetting passwords, unlocking accounts, and creating new user profiles.
• Contribute to the creation and maintenance of internal knowledge base articles and user guides.
• Notice patterns in support requests that could indicate larger underlying problems and report them to appropriate teams.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed