Information Technology Intern

Kimley-Horn•Charlotte, NC

5d•Onsite

About The Position

Kimley-Horn is looking for an Information Technology (IT) Intern in our Charlotte, North Carolina (NC) office. This is not a remote position. Responsibilities Daily IT support of our office while shadowing IT Analysts Work with both local and regional IT teams to deliver IT support services to a national consultant engineering firm IT interns have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others Prioritize, troubleshoot/resolve problems and follow-through with internal clients

Requirements

In the process of receiving Bachelors Degree in Information Systems or related fields
Previous experience in customer service
Understand Windows 10 and be able to configure and troubleshoot PC level problems
Knowledge of Windows Server 2016
Install and support enterprise applications
Ability to install new printers/copiers/plotters and other office equipment
Excellent communication, written, and customer service skills
High aptitude and willingness to learn new technologies
Efficiently working to solve problems and explain solutions

Nice To Haves

Experience with CAD/Engineering applications
MCP or A+ or Network+ or Cisco CCNA Certification is a plus
Mobile device configuration and use (iPads, Smartphones)
Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking fundamentals

Responsibilities

Daily IT support of our office while shadowing IT Analysts
Work with both local and regional IT teams to deliver IT support services to a national consultant engineering firm
Prioritize, troubleshoot/resolve problems and follow-through with internal clients