Information Technology Manager

VIA Centers for Neurodevelopment•Charlottesville, VA

About The Position

The Information Technology (IT) Manager provides strategic leadership, operational oversight, and hands-on technical support for a multi-site nonprofit organization serving approximately 300 users across four central Virginia locations. This role oversees the technology team, infrastructure, and enterprise systems while also maintaining direct break/fix and end-user support responsibilities in Charlottesville. The IT Manager ensures secure, reliable, and cost-effective technology services aligned with the organization’s mission.

Requirements

Valid driver’s license required.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
5+ years of progressive IT experience.
3+ years of IT leadership or supervisory experience.
Project management experience.
Strong experience supporting Windows PC environments.
Experience administering Google Workspace (Google Enterprise).
Experience managing multi-site network infrastructure.
Strong troubleshooting and break/fix expertise.
Excellent communication and stakeholder management skills.

Responsibilities

Develop and execute IT strategy aligned with organizational goals.
Lead and supervise the IT team, including service desk and infrastructure staff.
Manage IT policies, standards, and documentation.
Develop and manage annual IT budget.
Evaluate and recommend technology solutions to improve operations and service delivery.
Provide support for the use of data for decision-making throughout the organization.
Oversee Windows-based PC environment in addition to iPads and Chromebook devices and manage endpoint lifecycle for all devices.
Administer Google Workspace (Google Enterprise) including: User provisioning and deprovisioning Security policies and MFA Email, Drive, and collaboration tools Admin Console management
Manage network infrastructure across all sites: Firewalls, switches, wireless networks VPN connectivity between locations ISP/vendor coordination VOIP services
Oversee backup systems, disaster recovery planning, and business continuity.
Ensure cybersecurity best practices, endpoint protection, and compliance controls.
Ensure consistent IT operations to all VIA locations.
Travel periodically to all VIA locations as needed.
Coordinate remote support coverage for distributed users.
Standardize hardware, software, and network configurations across sites.
Provide direct break/fix support for: Windows PCs and laptops iPads and/or Chromebooks Printers and peripherals Google Workspace user issues Network connectivity problems
Image, deploy, and maintain PC-based devices.
Troubleshoot hardware failures and coordinate warranty repairs.
Maintain asset inventory and lifecycle planning.
Support conference room technology and A/V systems.
Manage relationships with managed service providers, telecom providers, and technology vendors.
Negotiate contracts and renewals.
Lead security risk assessments and vulnerability mitigation.
Oversee patch management and endpoint security tools.
Ensure compliance with nonprofit and donor-related data protection standards.