Information Technology Manager (On-Site)

QUESTEQ INC•Susquehanna Township, PA

9d•$65,000 - $80,000•Onsite

About The Position

The Information Technology Manager will join the talented team at an educational institution near Harrisburg, PA. You will be the primary interface between Questeq and the assigned educational institution and are responsible to manage the overall Questeq educational technology delivery model.

Requirements

Bachelor’s degree
Strong Technical background
Experience with leadership & vision
Experience with strategic planning
Experience with team building & staff development
Clearly defined and consistently communicated staff performance expectations
Creating innovation and supporting continuous staff improvement
Rating, rewarding, and holding staff accountable for achieving specific goals
Extensive experience with Information Technology Management
Familiarity with communication and business systems management
Must possess or be able to pass following clearances: Child Abuse History, Criminal Background Check, and Fingerprinting clearances

Nice To Haves

Industry certifications preferred
Apple IOS experience preferred
Experience with data management such as PIMS - preferred

Responsibilities

Oversees and executes the onsite day to day technical support and network operations
Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goals
Prioritize work assigned to on-site staff to match the skills of the engineer (use the most cost effective engineer for the work)
Attends all corporate required meetings, such as, Technology Manager meetings
Proactively manages the entities onsite IT support staff
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departments
Supervises the system-wide inventory of technology assets as defined between the educational organization and Questeq
Aids Questeq by identifying technology infrastructure current and future needs.
Assists with recommending technology improvements
Communicate effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunities
Follows and adheres to Questeq’s Educational Technology Management (ETM) mode