Information Technology Site Support Intern

SI Group • Orangeburg, SC

2d

About The Position

The Information Technology Site Support Intern will gain hands-on experience in IT operations, documentation management, asset tracking, AI, workflow, automation, and end-user support processes. The intern will assist in maintaining accurate records, improving documentation standards, and supporting IT asset lifecycle activities. This role involves engaging in a variety of projects and responsibilities that can entail: Assisting IT Site Support Engineers with documenting technical processes, troubleshooting steps, and support procedures Creating, updating, and organizing training materials and user guides Supporting IT asset management activities, including inventory tracking, tagging, and auditing Assisting with IT equipment lifecycle processes, including collection, cataloging, and preparation for recycling or disposal Maintaining accurate records of hardware and software assets Standardizing documentation templates and improve knowledge base content Supporting onboarding/offboarding IT checklists and documentation Wiring closet organization via current drawing creation for sites and storage in Sharepoint

Requirements

• Degree program must be Computer Science, Computer Engineering, Software Engineering, Information Science/Technology, or other related STEM major.
• Strong organizational and documentation skills
• High attention to detail
• Basic understanding of computer hardware, software, and IT support processes
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Completed a minimum of one year of a degree-granting four-year College or University (rising Juniors or Seniors preferred)
• Must be 18 years or older, and be an active undergraduate/graduate in good academic standing
• GPA of 3.0 or higher
• Eligible for work within the US without sponsorship
• Completion of pre-employment screening requirements of a background check and drug testing

Responsibilities

• Assisting IT Site Support Engineers with documenting technical processes, troubleshooting steps, and support procedures
• Creating, updating, and organizing training materials and user guides
• Supporting IT asset management activities, including inventory tracking, tagging, and auditing
• Assisting with IT equipment lifecycle processes, including collection, cataloging, and preparation for recycling or disposal
• Maintaining accurate records of hardware and software assets
• Standardizing documentation templates and improve knowledge base content
• Supporting onboarding/offboarding IT checklists and documentation
• Wiring closet organization via current drawing creation for sites and storage in Sharepoint

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed