Information Technology Specialist

Public Service Credit Union • Romulus, MI

1h

About The Position

Public Service Credit Union (PSCU) is looking for an IT Support Specialist to provide front-line technical support and help keep our credit union’s systems running smoothly. This role supports hardware, software, network troubleshooting, system maintenance, and user support, all while maintaining compliance with security and regulatory standards.

Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you’ll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey!

Requirements

• 1+ years of IT experience.
• Associate’s degree in IT/Computer Science or relevant certifications (or equivalent experience).
• Proficiency with Windows, Office 365, Active Directory, and remote support tools.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN).
• Strong troubleshooting and analytical skills.
• Familiarity with ticketing systems.
• Strong communication skills and professional integrity.
• Reliable attendance and strong work ethic.
• Team player with a proactive, solutions-focused mindset.
• Ability to represent and uphold organizational culture.

Responsibilities

• Serve as first point of contact for IT support requests.
• Troubleshoot hardware, software, and network issues.
• Set up and maintain workstations, printers, and other equipment.
• Manage and document tickets in the helpdesk system.
• Assist with network monitoring, updates, patches, and security measures.
• Maintain user accounts, permissions, onboarding/offboarding setups.
• Support data backups, recovery processes, and basic database maintenance.
• Respond to security incidents under senior IT guidance.
• Document procedures and create basic user guides.
• Participate in system upgrades and technology rollouts.
• Collaborate with departments on IT needs.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Career growth / Robust training program
• Work life balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid holidays
• Banking hours / Closed on Sunday’s
• Tuition Reimbursement
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long-Term Disability (Full Time)
• Life Insurance (Full Time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree