Information Technology Specialist

Corvid Technologies • Mooresville, NC

1d • Onsite

About The Position

Corvid's Information Technology team provides high-level technology services to the engineers and researchers driving Corvid's innovative engineering solutions. This Tier II/III like position provides customer facing support for Corvid staff - requiring hands-on technical expertise to quickly resolve tickets related to hardware, software, network/voice connectivity issues, and a variety of other requests. The Specialist in this role should be able to successfully identify (and define) the problem, provide resolution (if possible), escalate to appropriate expertise if needed, and deliver communication back to the customer as well as the IT groups working the ticket. This onsite position assists remote as well as onsite users with desktop support, computer lab support, and various other IT hardware in use across Corvid's enterprise. Candidate will provide timely reporting of IT operations, work order statuses/metrics, and IT inventory as needed. The role will also be responsible for routine maintenance and upgrades for desktop hardware as well as hardware that supports various labs in Corvid managed facilities. The IT Specialist is ultimately the face to our internal customers, providing prompt resolutions and supporting Corvid engineers and scientists as they develop next generation solutions for our external customers.

Requirements

• Candidate must be a U.S. citizen and meet eligibility to obtain (and maintain) a Secret clearance (Top Secret clearance is a plus)
• Position requires a Bachelor's Degree in a related discipline or at least 2 years of relevant help desk experience
• Candidate must demonstrate expertise at the Tier II or III support level in some of the following areas: computer hardware and operating systems, Active Directory, Windows 10/11, Linux, working knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Strong communication skills - ability to process, document, and explain technical concepts clearly and effectively
• An understanding of basic IT security principles and access-control best practices will be required

Nice To Haves

• Top Secret clearance is a plus

Responsibilities

• Provisioning of user, account, and systems as well as software installation/deployment, password resets, permissions and other routine IT requests
• Initial management of incoming tickets, including initial investigation (and quick resolution if possible), escalation, documentation, and communication of final resolution
• Actively engage customers and internal IT staff to help identify, prevent, and mitigate challenges as well as identify opportunities to improve efficiency in operations
• Create and maintain documentation related to tickets and projects - ensuring efficiency, knowledge transfer, and standardization of operations (including problem resolutions)

Benefits

• Employee Stock Ownership Plan via our generous 401(k) Matching
• Medical Insurance via Blue Cross - including a PPO and High-Deductible offering (with company HSA contribution)
• Paid Time Off (PTO) based on years of industry experience (not tenure)
• Career Development and Continuing Education opportunities
• Company provided life, long-term, and short-term disability insurance
• Incentive opportunities to reward strong performance and corporate growth
• Attractive corporate facilities that include Lake Norman access, kayaks, paddle boards, pickleball courts, grills, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level