Information Technology Specialist
About The Position
At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together! What You’ll Be Doing: Provides first level technical support for WESTconsin Credit Union systems, users, and devices Tracks, researches, and resolves system problems to ensure timely resolution, and escalates issues to Systems Administrators when necessary Installs, maintains, and repairs computer hardware and software Assists in monitoring event logs, syslog, anti-virus, and user activity Assists in the management of software and systems alongside System Administrators and IT Security Creates, changes, and removes objects/entries in Active Directory, DNS, SCCM, DHCP, Intune Maintains documentation, support services, and warranties for new hardware, software, and peripheral equipment Collaborates with third-party vendors to support WESTconsin Credit Union hardware, software, and peripheral equipment Remains abreast of industry hardware and software developments; and recommend enhancements to the system
Requirements
- Associate degree from two-year college or technical school and one year of related experience or a combination of three years of related education and experience.
Responsibilities
- Provides first level technical support for WESTconsin Credit Union systems, users, and devices
- Tracks, researches, and resolves system problems to ensure timely resolution, and escalates issues to Systems Administrators when necessary
- Installs, maintains, and repairs computer hardware and software
- Assists in monitoring event logs, syslog, anti-virus, and user activity
- Assists in the management of software and systems alongside System Administrators and IT Security
- Creates, changes, and removes objects/entries in Active Directory, DNS, SCCM, DHCP, Intune
- Maintains documentation, support services, and warranties for new hardware, software, and peripheral equipment
- Collaborates with third-party vendors to support WESTconsin Credit Union hardware, software, and peripheral equipment
- Remains abreast of industry hardware and software developments; and recommend enhancements to the system
Benefits
- Health, Dental, and Vision Insurance Plans
- Annual Healthy Living Fund Contribution
- Student Loan Repayment Program
- Competitive Salary
- Impressive 401(k) Contribution and Match Plan
- Paid Time Off Accrual
- 11 Paid Holidays
- Position can offer some flexibility to work remote when needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
