Information Technology Supervisor 1

State of Ohio • Columbus, OH

3d • $43 - $62 • Onsite

About The Position

Opportunities for Ohioans with Disabilities (OOD) is seeking an Information Technology Supervisor 1 to support our mission of empowering Ohioans with disabilities through timely, reliable, and user‑focused technology services. This is an exciting opportunity to lead a dedicated IT support team whose work helps OOD staff deliver meaningful services across the state. In this role you will supervise IT professionals who provide help desk operations, inventory control, and end‑user support. You will guide daily activities, stay aware of workload demands, and help maintain strong service quality. This includes coaching employees, completing performance evaluations, supporting professional development, and assisting with hiring and onboarding new team members. You will oversee service desk workflows in ServiceNow, offer advanced escalation support, and coordinate coverage to ensure that technology issues are addressed promptly and securely. The role also involves coordinating field and onboarding support. This includes planning site visits for hardware replacement and ticket resolution, ensuring new‑hire equipment is prepared for orientation, partnering with regional staff to address local technology needs, and traveling to field locations when needed. You will contribute to agency operations by offering procurement guidance, maintaining technical documentation and job aids, updating content on internal platforms such as SharePoint, and coordinating IT needs for events. You will analyze user needs, support updates to automated information systems, and help ensure IT standards are followed. To be successful in this role, you should have experience supervising and developing staff. You will need a solid understanding of general office practices, as well as the ability to use computer applications and maintain accurate records. Strong reasoning and problem‑solving abilities are important, including defining issues, gathering information, evaluating options, and making sound decisions while managing many variables. Success in this role also relies on your ability to organize and prioritize work, process information efficiently, and respond to sensitive inquiries with professionalism. In addition, you should bring technical knowledge of computer hardware, software, security concepts, along with the ability to analyze workflows, understand technical information, and support continuous improvement in IT service delivery. Opportunities for Ohioans with Disabilities is not an E-Verify employer and will not sponsor applicants for work visas.

Requirements

• 5 1/2 years (66 months) experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 3 months experience in performing project management functions as defined in series purpose. -OR completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following\: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, PacBase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 3 1/2 years (42 months) experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 3 months experience in performing project management functions as defined in series purpose. -OR equivalent of education and/or experience per Minimum Class Qualifications noted above.
• Experience supervising and developing staff
• Solid understanding of general office practices
• Ability to use computer applications and maintain accurate records
• Strong reasoning and problem‑solving abilities
• Ability to organize and prioritize work, process information efficiently, and respond to sensitive inquiries with professionalism
• Technical knowledge of computer hardware, software, security concepts
• Ability to analyze workflows, understand technical information, and support continuous improvement in IT service delivery

Responsibilities

• Supervise IT professionals who provide help desk operations, inventory control, and end‑user support
• Guide daily activities, stay aware of workload demands, and help maintain strong service quality
• Coach employees, complete performance evaluations, support professional development, and assist with hiring and onboarding new team members
• Oversee service desk workflows in ServiceNow, offer advanced escalation support, and coordinate coverage to ensure that technology issues are addressed promptly and securely
• Coordinate field and onboarding support
• Plan site visits for hardware replacement and ticket resolution
• Ensure new‑hire equipment is prepared for orientation
• Partner with regional staff to address local technology needs
• Travel to field locations when needed
• Offer procurement guidance
• Maintain technical documentation and job aids
• Update content on internal platforms such as SharePoint
• Coordinate IT needs for events
• Analyze user needs
• Support updates to automated information systems
• Help ensure IT standards are followed

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed