Information Technology Support Specialist

Pacific Woodtech Corp•Burlington, WA

1d•$80,000 - $90,000•Onsite

About The Position

PWT is seeking a full-time, IT Support Specialist. The ideal candidate will need experience in resolving technical hardware and software issues in an onsite and remote support capacity. Strong communication skills and an aptitude for attention to detail are required to collaboratively work with team members. A successful candidate should have a desire to learn new skills and take on new challenges, as well as have a willingness to further their technical knowledge and pursue professional growth. Ability to work in both an office and manufacturing floor environment and be able to physically carry out equipment installations is required.

Requirements

Windows 10/11 Troubleshooting Experience
Proficiency in Microsoft 365 Products including Teams, SharePoint, Office
Basic understanding of Active Directory, Entra, Networking, and Server Administration
Understanding of Remote Control and Management Tools
Ticketing system experience (ServiceNow preferred)
Excellent organizational and documentation skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to work autonomously and collaboratively to ensure work is being completed in an accurate and timely manner
IT Support 3 years (MSP/Helpdesk experience Preferred)
Must be able to read and write in English
Must be authorized to work in the US

Responsibilities

Provide onsite technical support and education for employees
Provide remote technical support and education for employees located in other North American facilities
Perform credential resets within a hybrid AD\Entra environment
Setup new user hardware and assist with IT onboarding\offboarding functions
Identify, troubleshoot, resolve, and escalate issues related to computer hardware, software, and related equipment
Identify, troubleshoot, resolve, and escalate issues related to local area network and VOIP equipment
Monitor and resolve both onsite and remote tickets within an established ticketing system
Document troubleshooting and resolution steps within an established ticketing system
Work with vendors and service providers as needed
Contribute to internal staff facing and IT knowledgebase articles
Provide management reporting on systems, projects, and initiatives
Maintain company assets, inventory, and supplies including procurement and decommissioning tasks
Other duties as assigned and as necessary