Information Technology Support Technician

Orchestra • New York, NY

72d • $70,000 - $80,000 • Onsite

About The Position

Orchestra is seeking an IT Helpdesk Technician to play a key role in supporting our organization's growing technology needs by providing efficient and effective technical support to internal users. The ideal candidate will have a solid understanding of IT support processes, be a proactive problem solver and communicate effectively with both technical and non-technical users.
Role location: This role is based in our New York, N.Y. office, in-person four to five days per week.

Requirements

• 3-5 years of experience in an IT support or helpdesk role
• Strong understanding of Windows and macOS operating systems, including troubleshooting and configuration
• Proficiency in troubleshooting common software issues with Google Workspace, Microsoft Office Suite, and other productivity tools
• Familiarity with networking concepts, such as IP addressing, DNS, DHCP and VPN configurations
• Hands-on experience with hardware setup and maintenance (desktops, laptops, printers, etc.)
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
• Excellent problem-solving skills and attention to detail
• Ability to prioritize tasks in a fast-paced environment and handle multiple requests simultaneously

Nice To Haves

• Experience automating common tasks, utilizing basic scripting tools to effectively take care of problems
• Knowledge of mobile device management (MDM) systems, particularly MacOS and Microsoft Windows management
• Basic understanding of cybersecurity best practices

Responsibilities

• Provide timely and efficient technical support via Slack, email and in-person for internal users on hardware, software and network-related issues, acting as the primary point of contact between our staff and our growing IT team
• Diagnose and resolve problems related to our fleet of Windows and MacOS laptops, applications, printers, wireless networking and more
• Install, configure and maintain hardware (e.g., desktops, laptops, printers) and software applications
• Collaborate with senior IT staff on more complex issues and escalate when necessary
• Document troubleshooting steps, solutions and system configurations for future reference
• Provide training and guidance to junior helpdesk staff and assist in knowledge sharing across the team
• Maintain an inventory of IT equipment and supplies
• Assist with IT projects, including system upgrades, deployments and rollouts
• Stay current with IT trends and best practices to continuously improve service delivery

Benefits

• Medical, dental, and vision insurance for employees and dependents
• Pre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)
• 401K with a 4% employer match and no vesting period
• Generous paid time off
• Pre-tax commuter benefits
• Mobile phone reimbursement for data and minutes
• Employer-funded life insurance
• Discounted annual bikeshare membership
• Corporate discounts through Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees