Information Technology Technician - Bankruptcy Court - Central Islip- Government Job with Benefits

U.S. Bankruptcy Court • Central Islip, NY

14d • Onsite

About The Position

The United States Bankruptcy Court for the Eastern District of New York is accepting applications for the position of Information Technology Technician for Central Islip, New York. The incumbent will provide help desk support for end users and provide technical support in installing, configuring, and troubleshooting computer hardware and software programs. The incumbent will be a key member of a technical team responsible for day-to-day IT operations, as well as new technology initiatives of the United States Bankruptcy Court.

Requirements

• At least one year of specialized experience. Specialized experience is progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to successfully perform the duties of the position.
• Strong organizational and interpersonal skills, as well as a professional appearance and demeanor, are essential.
• Ability to engage effectively with all levels of court personnel. Proficient in communicating clearly and respectfully, both verbally and in writing.
• Skilled in organizing tasks and managing multiple responsibilities at once.
• Applicants must be U.S. citizens or comply wit Requirements for Employment in the Judiciary.
• The Federal Financial Management Reform Act requires direct deposit of federal wages.
• Judiciary employees serve under “Excepted Appointments” and are considered “at will.”
• The Court requires employees to adhere to the Code of Conduct for Judicial Employees, which is available at the court's website.
• As a condition of employment, the selected candidate must successfully complete an Office of Personnel Management background investigation including an FBI National Criminal History Fingerprint check.
• Employment will be considered provisional, pending a favorable suitability determination based on the results of the background investigation.
• Employment references may be checked prior to a job offer.

Nice To Haves

• A college degree in Information Technology, Computer Science or relevant field from an accredited educational institution is preferred.
• Knowledge of current technology, routine hardware maintenance and troubleshooting procedures, and commonly used software applications.
• Prior experience providing phone, remote, and in-person help/service desk support. Experience with virtualized desktops and cloud-based resources.
• Knowledge of theories, principles, and practices for testing, installing, deploying, maintaining, and diagnosing problems with computer hardware and software.
• Hands-on experience with installing and troubleshooting hardware such as printers, desktops, monitors, laptops, tablets, and peripherals.

Responsibilities

• Responds to help desk telephone and responds to calls/emails for service from internal and external users.
• Performs troubleshooting to correct user problem and follows through with user until issue is resolved.
• Assists with performing testing of courtroom audio-visual equipment. Responds to courtroom technology problems and conducts troubleshooting to correct problems.
• Provides information and assistance to users on applications such as email, office productivity suite, courtroom recording software, remote access and custom applications.
• Monitors the day-to-day operation of equipment and systems. Recommends or performs actions to correct software, hardware, equipment or, system problems on desktops, thin clients, laptops, tablets, smart phones, local and networked peripherals, and audio-visual systems.
• Conducts routine maintenance to keep equipment and systems up to date.
• Assists with pretests and establishes VTC connections for business meetings and court proceedings. Participates in connections and monitors remote court proceedings.
• Provides cabling support, relocation of computer equipment, and large-scale shutdown and equipment restores, as needed.
• Assists with performing inventory control duties. Monitors and ensures adequate IT consumables are always available.
• Tests and installs hardware components such as monitors, printers and scanners, as well as, mobile devices, such as tablets and smartphones. Installs off-the-shelf software packages such as operating systems and office productivity suites. -Determines needs systems configuration, prepares technical and user documentation, and implements software into live environment.
• Participates in various roles as part of project teams initiated to implement upgrades or new technologies.
• Performs other duties as assigned.

Benefits

• The United States Bankruptcy Court offers an excellent working environment.
• Court employees are covered by the Court Personnel System and are entitled to benefits listed on the United States Courts website at the court's website.
• Current Judiciary employees transferring without a break in service will maintain their current benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees