Infrastructure Engineering Analyst

World Bank Group•Washington, DC

About The Position

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w Department Context The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives. ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness. Unit Context The Infrastructure Engineering team is instrumental in advancing the World Bank Group’s mission by designing, building, and maintaining the foundational IT infrastructure that supports global operations. The team manages critical infrastructure components end-to-end, including data centers, infrastructure as code, enterprise networks, storage systems, compute resources, virtualization platforms, and disaster recovery solutions. Their efforts ensure that infrastructure services are robust, secure, scalable, and cost-effective, forming the backbone for reliable digital services across all business units. Committed to operational excellence and continuous improvement, Infrastructure Engineering proactively monitors and optimizes infrastructure performance to meet evolving business needs. The team leads modernization initiatives, adopts emerging technologies, and implements best practices in infrastructure management. Collaboration with other technology teams—including cloud engineering, cybersecurity, application development, and IT service management—ensures seamless integration of cloud, automation, and security strategies. Supporting the World Bank Group’s digital transformation agenda, Infrastructure Engineering champions innovative solutions and automation to enhance the productivity and efficiency of IT operations. The team also plays a vital role in ensuring business continuity and resilience through comprehensive disaster recovery planning and execution. By fostering a culture of collaboration, agility, and technical excellence, Infrastructure Engineering empowers the organization to deliver reliable, high-performing digital services that enable global development operations and advance the Bank’s strategic objectives.

Requirements

Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example in IT field: Bachelor’s Degree with min 1 year of related work experience.)
Demonstrated experience in a large enterprise campus network.
Hands-on experience with Cisco routers and switches is required.
In depth knowledge of- and hands-on experience with TCP/IP, IPSec, GRE, VRF, DHCP, DNS, VLANs, STP, and policy-based routing.
Hands-on experience with 802.1x in a large-scale enterprise network.
Solid knowledge of packet capture tools (e.g., Wireshark, tcpdump) and the ability to analyze them is required.
Hands-on experience with 802.1x authentication, Splunk, and ServiceNow is required.
Solid understanding of the OSPF and BGP routing protocols is required.
Ability to collaborate within the team and across boundaries.
Ability to contribute to and readily apply WBG’s body of knowledge for internal and/or external client solutions.
Ability and willingness to work, learn and contribute to an internationally diverse team environment.
Fluency in English.

Nice To Haves

Hands-on experience with the Linux operating system and scripts/automation tools (Python, Ansible) is desirable.

Responsibilities

Manage the product lifecycle of Network infrastructure to assure operational availability; design and specify changes for implementation.
Maintain a secure network infrastructure in accordance with information security standards.
Receive performance data and analyze the performance of installed technologies. Propose and implement any required changes, including identifying and planning for any resulting impacts on other technologies.
Continue to develop expertise in their domain and seek to expand their knowledge into other areas of the network infrastructure.
Resolve recurring problems and document appropriate procedures.
Prepare reports on a monthly/quarterly basis for project metrics, SLAs, and achievements.
Document new procedures in a clear and concise manner. May participate in the development of new or modified procedures.
Oversee implementation efforts related to their area of responsibility.
Possess experience in implementing procedural solutions to support and monitor the effective operations of an element(s) of the network infrastructure.
Understand the business impact of different solutions, and assess the tradeoffs between business needs, technology requirements, and costs.
Find solutions to and develop documentation for advanced operations problems.
Follow and execute standardized procedures, under guidance. Supervisor is readily available to address non-standard situations.
Maintain the World Bank Group’s network infrastructure for Headquarters and Data Centers.
Deploy, replace and maintain network switches and routers.
Enhance the team’s proactive monitoring capability by creating automated reports/alerts (using Splunk, DNA Center) for network events.
Ensure compliance with various security standards for the environment.
Handle escalation calls from the NOC, perform triage, and resolve problems.
Provide continuous monitoring, troubleshooting, and maintenance of the various network equipment and associated peripherals, including adequate follow up on Problem Resolution tracking using the ServiceNow tool.
Monitor and review use of systems for World Bank access control policy violations in line with World Bank’s guidelines.
Ensure that the defined decommissioning and disposal procedures are followed for all hardware systems and media.
Report and respond to critical security events and take corrective measures per defined security incident management processes.
Follow and comply with the World Bank Group policies, processes, and procedures.
Participate in audits, as needed, producing necessary documentation, reports, and explanations, and implement corrective and preventive action plans approved by unit managers.
Take personal responsibility and accountability for timely response to client queries, requests or needs, while working to remove obstacles that may impede execution or overall success.
Able to present and explain technical information to diverse types of audience (management, users, vendor, and technical staff)

Benefits

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

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