Infrastructure Specialist 1- PN 20064758

State of Ohio • Columbus, OH

29d • Onsite

About The Position

The Ohio Industrial Commission (OIC), Office of Information Technology, is seeking a knowledgeable infrastructure specialist. The successful candidate must have experience in administering and supporting Microsoft operating systems, as well as excellent analytical and problem-solving skills. Primary Technology\: Microsoft Operating System Installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, or SAN administration (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; devises new approaches to problems encountered. -Utilizes vendor supplied and 3rd party utilities for monitoring. -Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain. -Provides Tier II-III level customer support. -Conducts performance tuning for hardware and/or software. -Develops and maintains documentation. -Promotes system security and awareness by adhering to the Agency’s and/ or State’s IT security policy(s) and standards. -Develops and maintains adhoc utilities or reports to automate processes. -Stays current regarding new technologies, standards and techniques. -Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques). -Must conduct themselves professionally at all times and in accordance with the IC’s standards of customer service which require employees to act in a respectful and impartial manner while providing accurate information and timely issue resolution and abiding by the agency’s Confidential Personal Information Policy. See the attached position description for more details regarding this position. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. This position is filled through an assessment consisting of a structured interview. The interview will be administered in person at the William Green Building in Columbus, Ohio. This is an on-site position and in-office presence is required This position requires travel; therefore, the person occupying this position must be able to provide his/her own transportation &/or legally operate a state-owned vehicle. The hourly wage for this position is not negotiable. For applicants who are not current State of Ohio employees, the starting wage will be the hourly rate listed on this posting. Successful employees will move up a step in the salary range within one year, and in most cases within four to six months, with subsequent step increases occurring annually. For internal applicants, the position will be filled pursuant to legislation or the provision of the OCSEA/AFSCME Contract. ADA Statement\: The Industrial Commission is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability please contact the ADA Coordinator, at 614-466-2765 (voice) or by email to\: [e-mail] The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Requirements

• 36 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• equivalent of minimum class qualifications for employment noted above.
• Note\: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
• Job Skills\: Information Technology Technical Skills \: Network Services, Cybersecurity, System Administration, Systems Analysis Professional Skills \: Critical Thinking, Attention to Detail, Problem Solving, Analyzation
• Primary Technology\: Microsoft Operating System

Responsibilities

• Installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, or SAN administration (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; devises new approaches to problems encountered.
• Utilizes vendor supplied and 3rd party utilities for monitoring.
• Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain.
• Provides Tier II-III level customer support.
• Conducts performance tuning for hardware and/or software.
• Develops and maintains documentation.
• Promotes system security and awareness by adhering to the Agency’s and/ or State’s IT security policy(s) and standards.
• Develops and maintains adhoc utilities or reports to automate processes.
• Stays current regarding new technologies, standards and techniques.
• Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques).
• Must conduct themselves professionally at all times and in accordance with the IC’s standards of customer service which require employees to act in a respectful and impartial manner while providing accurate information and timely issue resolution and abiding by the agency’s Confidential Personal Information Policy.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree