Inn Operations Manager

The Chatham Inn • Chatham, MA

7d • $60,000

About The Position

WE ARE The Chatham Inn , Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world. OUR CULTURE | Individual Distinction, Collective Soul At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. A day in the life... An Inn Operations Manager helps support the Innkeeper with day-to-day functions. The job blends hospitality, leadership, and hands-on problem-solving along with administrative work.

Requirements

• Proven experience working in an Inn or within Guest Services in Hotel/Resort or similar leadership role in a luxury, Forbes 5-star, or equivalent establishment
• Familiarity with property-management systems (PMS)
• Calm, confident communication
• Ability to multitask under pressure
• Strong organizational habits
• Customer-service mindset
• Leadership and coaching ability

Responsibilities

• Guest experience oversight : Ensuring check-ins, check-outs, and guest interactions are smooth and welcoming.
• Front desk supervision: Training and guiding front desk staff, handling escalated guest issues, and maintaining service standards.
• Housekeeping coordination : Inspecting rooms and communicating with housekeeping teams.
• Scheduling & staffing : Creating staff schedules, monitoring attendance, and supporting hiring or onboarding.
• Inventory & supplies: Tracking linens, amenities, cleaning products, and ordering replacements when needed.
• Financial tasks: Handling petty cash, distribution of gratuities to The Front desk staff.

Benefits

• State Health Insurance
• Company Dental and Vision
• 401K - Contribution and Matching
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed