Innkeeper

Inn At Ocean's Edge•Lincolnville, ME

5d•$18 - $22•Onsite

About The Position

Join the team at our intimate oceanfront inn and take care of guests after hours while enjoying the serenity of our oceanfront grounds and on-site housing! Location: The Inn At Ocean's Edge, Lincolnville, ME Hours: Full-time Guest Services Agent, live on property position. Shifts are typically 3pm -10pm, 5 days per week. On-call from 10pm - 7am, responsible for overnight care of the property. Compensation: $18 - $22 an hour, depending on experience + 7% incentive payment if you work until end of season. Seasonal Position: May through October Start date: May 2026 Benefits: Discounted stays and food & beverage at affiliated properties. Private, on-site apartment will be provided. Experience: Prior extensive hospitality experience strongly preferred.

Requirements

Must be eligible to work in the United States of America.
Must be at least 18 years of age.
Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
Ability to work as a part of a team.
Ability to understand verbal and written directions, as well as workplace safety signage.
Must have accounting and computer use experience
Active listening and observation skills.
Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.
Occasional stair climbing.
Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping.

Nice To Haves

Prior extensive hospitality experience strongly preferred.

Responsibilities

Serve as primary point of contact for guests after front desk closes at 10pm, address any guest issues and ensure property safe keeping.
Maintain a neat and professional appearance in accordance with property standards.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest's problem.
Register and orient arriving guests according to property standards.
Be knowledgeable about the property, its programs, amenities, etc.
Experienced in assessing and caring for emergency situations: power outages, fire alarms, guest injuries, etc.
Have a working knowledge of property's phone and other communication systems.
Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to callers requests, and clearly taking, dating, distributing or filing notes as needed.