Innkeeper | Wolfe's Hotel | Moab, UT

PM New•Moab, UT

About The Position

Wolfes Moab offer unparalleled access to outdoor resources including Arches and Canyonlands National Parks, the Colorado River, Dead Horse Point State Park and the Manti-La Sal National Forest. Moab has become a mecca for Hiking, Mountain Biking, Off Roading, Rafting, Kayaking, Astronomy, Geology and Natural History and Nature Photography. The hotel is completing a multi-million renovation of the Motel 6 Moab into a design-forward, luxury boutique hotel targeting outdoor and adventure seeking guests who prefer unique and authentic hospitality experience. Guestrooms are being completely renovated to a 4-star spec level. The lobby and pool area are being substantially upgraded and completely repositioned to include a full bar and café and activated indoor and outdoor common areas. Who We Are Passionate – about hospitality and fostering an environment where associates will thrive. Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. What You Will Do Develop in depth understanding of the property management system and POS functionality. Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors. Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to: Answering telephones in a prompt and professional manner and providing assistance to callers Taking reservations in person and over the phone Reading and responding to hotel email Checking guests in and out Completing group pre-registrations and key packets Posting charges and processing payments Communicating with Housekeeping and Maintenance Handling mail and coordinating deliveries of messages and packages Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day. Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities. Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels. To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management. Complete shift checklists and special projects as assigned. To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions. Meet with departing Front Desk Host to review business status, log-book and follow-up items. Keep the front desk as well as lobby areas clean and well organized. Be available to work irregular hours, including evenings, weekends and holidays. Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency. To follow all company policies and procedures. To immediately report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas at all times. Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others. To attend all mandatory meetings as directed. To perform other tasks, including cross-training, as directed. Conduct room inspections throughout the shift to ensure rooms meet cleanliness and presentation standards before guest arrivals Prepare hot and cold food items as outlined by the hotel's daily menu Refill food and beverage stations as needed Portion and plate meals consistently and attractively, following presentation guidelines Follow food rotation procedures (FIFO) and maintain cleanliness of food storage areas Maintain a clean and organized prep area, including sanitizing surfaces, cutting boards, and utensils throughout the shift Handle and store ingredients properly, ensuring compliance with health and safety standards Serve prepared meals or food items directly to guests at designated dining area/ bar/outside patio Ensure food is served at the appropriate temperature and in a clean, professional manner Restock self-service items such as beverages, condiments, cutlery, and napkins throughout the shift Monitor food levels during service hours and prepare additional items if demand increases Secondary Job Functions: Develop relationships with local service providers: cafes, florists, beauty shops, etc.

Requirements

Alcohol will be on premises, Must be 21+ to apply
Excellent interpersonal skills and the ability to work well with co-workers and the public.
Possess a courteous, friendly and professional manner.
Independent thinker and a ‘quick study’.
Good team player.
Willingness to go the extra mile.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure and handle multiple tasks at once.
Must be punctual with regular and reliable attendance.

Responsibilities

Develop in depth understanding of the property management system and POS functionality.
Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to: Answering telephones in a prompt and professional manner and providing assistance to callers Taking reservations in person and over the phone Reading and responding to hotel email Checking guests in and out Completing group pre-registrations and key packets Posting charges and processing payments Communicating with Housekeeping and Maintenance Handling mail and coordinating deliveries of messages and packages
Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed.
Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets.
To maintain awareness of current business levels.
To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
Complete shift checklists and special projects as assigned.
To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
Meet with departing Front Desk Host to review business status, log-book and follow-up items.
Keep the front desk as well as lobby areas clean and well organized.
Be available to work irregular hours, including evenings, weekends and holidays.
Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
To follow all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
Conduct room inspections throughout the shift to ensure rooms meet cleanliness and presentation standards before guest arrivals
Prepare hot and cold food items as outlined by the hotel's daily menu
Refill food and beverage stations as needed
Portion and plate meals consistently and attractively, following presentation guidelines
Follow food rotation procedures (FIFO) and maintain cleanliness of food storage areas
Maintain a clean and organized prep area, including sanitizing surfaces, cutting boards, and utensils throughout the shift
Handle and store ingredients properly, ensuring compliance with health and safety standards
Serve prepared meals or food items directly to guests at designated dining area/ bar/outside patio
Ensure food is served at the appropriate temperature and in a clean, professional manner
Restock self-service items such as beverages, condiments, cutlery, and napkins throughout the shift
Monitor food levels during service hours and prepare additional items if demand increases
Develop relationships with local service providers: cafes, florists, beauty shops, etc.