Innovation+Business Optimization Manager

MARSHALL+STERLING•City of Poughkeepsie, NY

6d•$115,000 - $150,000•Onsite

About The Position

The Innovation+Business Optimization Manager supports the Chief Information Officer and Executive Team by identifying, evaluating, and advancing initiatives that improve operational efficiency, scalability, and executive visibility across the organization. Working alongside the CIO and in close coordination with the Software Applications team, this role serves as a bridge between business operations and technology. The manager evaluates vendor solutions, assesses workflows across departments, develops structured business cases, and oversees the disciplined implementation of approved initiatives.

Requirements

Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field; equivalent experience considered.
7–10 years of experience in business operations, analytics, process improvement, digital transformation, or similar strategic roles.
Demonstrated ability to analyze operational data, develop executive reporting/dashboards, and evaluate technology or AI-driven solutions that improve efficiency.
Strong cross-functional leadership, communication, and project management skills, with experience working in complex organizational environments (insurance or financial services preferred).

Responsibilities

Evaluate software, automation, and AI solutions to address defined business problems, focusing on operational efficiency, feasibility, and measurable value.
Analyze cross-system operational data to improve executive visibility, decision-making, and strategic planning.
Define success metrics, reporting requirements, and performance indicators, and oversee the development of executive dashboards and operational reporting.
Conduct structured workflow and process assessments across departments (Service, Sales, Accounting, Claims, Operations, etc.) to identify inefficiencies and design improved processes.
Develop business cases for technology and operational initiatives, including feasibility analysis, risk considerations, expected outcomes, and measurable success criteria.
Maintain a prioritized innovation and operational optimization roadmap aligned with executive direction and organizational priorities.
Partner with the Software Application and IT teams to coordinate system enhancements, application rollouts, and technology initiatives.
Lead cross-department collaboration efforts to drive alignment, accountability, and successful implementation of operational improvements.