Inside Account Manager - DX ShareFile Key Accounts

Progress

10d • Remote

About The Position

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager and help us do what we do best: propelling business forward. This will be a remote role so working out of your home office.

Join our Key Accounts team as an Associate Inside Account Manager and help accelerate growth, retention, and customer impact across ShareFile’s most strategic accounts—partnering closely with Field Account Executives to deliver results.
In this role, you will:
Work in tandem with a Field Key Account Rep to support and grow ShareFile’s top customers. You'll manage day-to-day sales activities, drive pipeline through targeted outreach, and support account execution to ensure ongoing value for our enterprise clients.
Partner with Field Key Account Reps to execute territory and account plans, helping drive expansion, renewals, and overall account growth.
Support outbound prospecting into named accounts via phone, email, and LinkedIn to generate meetings and build pipeline.
Re-engage inactive or at-risk customers, identify upsell/cross-sell opportunities, and help shepherd them through the sales cycle.
Manage all assigned ShareFile Key Account renewals, ensuring proactive customer engagement and on-time closures.
Map account stakeholders and identify decision-makers using tools and research to enable multi-threaded selling.
Coordinate product demos and discovery calls, supporting Field Reps with customer engagement and prep.
Serve as a key point of contact for day-to-day questions and follow-ups, helping ensure a seamless customer experience.
Collaborate cross-functionally with Marketing, Customer Success, and Product to drive account-based motions.
Your background:
Experience in sales or outbound prospecting roles (e.g., BDR, Inside Sales Rep).
Strong relationship-building skills and a team-first mindset.
A proactive, self-motivated approach to problem-solving and account development.
Excellent written and verbal communication skills.
Ability to manage multiple priorities, stay organized, and keep momentum in key accounts.
Confidence using sales tools like Salesforce, LinkedIn Sales Navigator, and outreach platforms.
Base Salary Range: $48,600 - $56,700
This position is also eligible to participate in our commission plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.
This is a quota-carrying role focused on Digital Experience (DX) products specifically ShareFile, with personal targets tied to ShareFile offerings and renewals within assigned accounts.
If this sounds like you and fits your experience and career goals, we’d be happy to chat.

Requirements

• Experience in sales or outbound prospecting roles (e.g., BDR, Inside Sales Rep).
• Strong relationship-building skills and a team-first mindset.
• A proactive, self-motivated approach to problem-solving and account development.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, stay organized, and keep momentum in key accounts.
• Confidence using sales tools like Salesforce, LinkedIn Sales Navigator, and outreach platforms.

Responsibilities

• Work in tandem with a Field Key Account Rep to support and grow ShareFile’s top customers. You'll manage day-to-day sales activities, drive pipeline through targeted outreach, and support account execution to ensure ongoing value for our enterprise clients.
• Partner with Field Key Account Reps to execute territory and account plans, helping drive expansion, renewals, and overall account growth.
• Support outbound prospecting into named accounts via phone, email, and LinkedIn to generate meetings and build pipeline.
• Re-engage inactive or at-risk customers, identify upsell/cross-sell opportunities, and help shepherd them through the sales cycle.
• Manage all assigned ShareFile Key Account renewals, ensuring proactive customer engagement and on-time closures.
• Map account stakeholders and identify decision-makers using tools and research to enable multi-threaded selling.
• Coordinate product demos and discovery calls, supporting Field Reps with customer engagement and prep.
• Serve as a key point of contact for day-to-day questions and follow-ups, helping ensure a seamless customer experience.
• Collaborate cross-functionally with Marketing, Customer Success, and Product to drive account-based motions.

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees