Inside Account Representative - Record Pressing

Conectiv Supply Chain Solutions, Inc.•Memphis, TN

7d•Onsite

About The Position

We are seeking an experienced inside account professional with a background in the record pressing industry who understands the terminology, workflows, and production realities of vinyl manufacturing. This role serves as the primary liaison between clients, sales, and our plant/print teams, ensuring clear communication, accurate order processing, and seamless project execution. The ideal candidate can “speak the language” of the industry, translate client needs into production-ready specifications, and support account managers in delivering an exceptional customer experience. This is a collaborative, detail-oriented role focused on coordination, accuracy, and client satisfaction. Are you quick on your feet and possess grit? Looking for an opportunity to make an impact by helping to grow customer sales, company profit and revenue? Do you want to be part of a business who is diversifying its portfolio in the vinyl, print, and supply chain industries? If so, read on!

Requirements

Associate’s degree in business, marketing, logistics, supply chain or related field strongly preferred or commensurate education, training and experience required
Minimum 2 years’ experience in the record pressing/vinyl manufacturing industry
High degree of proficiency in O365 (Word, Excel, Outlook, Project and PowerPoint), web-based and Windows based software
Strong understanding of vinyl production processes, print coordination, and related terminology
Exceptional relationship building skills with the ability to earn the trust and confidence of customers and stakeholders (internal/external)
High level of accountability, proven ability to take ownership of responsibilities and strong work ethic, attention to detail and ability to work independently
Highly self-motivated with ability to handle multiple projects and deadlines within an ever-changing, fast-paced environment
Excellent professional level written and verbal communication skills - ability to interface and communicate effectively with multiple functional groups, geographic regions/cultures, different levels of internal and external organizations
Excellent interpersonal skills with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, other departments and interact with various work behavior styles
Solid negotiation and collaboration skills - able to influence outcomes and bring initiatives to successful completion

Responsibilities

SERVE AS THE PRIMARY INSIDE CONTACT FOR ASSIGNED ACCOUNTS, SUPPORTING ACCOUNT MANAGERS AND CLIENTS THROUGHOUT THE ORDER LIFECYCLE
COMMUNICATE CLEARLY WITH CLIENTS REGARDING SPECIFICATIONS, TIMELINES, ARTWORK REQUIREMENTS, AND PRODUCTION CONSTRAINTS
TRANSLATE CLIENT REQUESTS INTO ACTIONABLE INFORMATION FOR PLANT AND PRINT PRODUCTION TEAMS
PRODUCE QUOTATIONS - PREPARING AND DELIVERING FORMAL PRICE PROPOSALS TO PROSPECTIVE CUSTOMERS
PROACTIVELY ADDRESS QUESTIONS, CHANGES, AND POTENTIAL ISSUES TO ENSURE SMOOTH PROJECT EXECUTION
ACT AS A BRIDGE BETWEEN SALES AND MANUFACTURING, ENSURING ALIGNMENT ON SPECS, MATERIALS, AND DEADLINES
COORDINATE CLOSELY WITH PRESSING, PRINT, AND PRODUCTION TEAMS TO CONFIRM FEASIBILITY AND SCHEDULING
CLARIFY TECHNICAL REQUIREMENTS INCLUDING FORMATS, PLATING, PACKAGING, AND PRINT SPECIFICATIONS
MONITOR PRODUCTION STATUS AND COMMUNICATE UPDATES TO INTERNAL TEAMS AND CLIENTS
ENTER AND MANAGE ORDERS ACCURATELY WITHIN INTERNAL SYSTEMS
REVIEW ORDER DETAILS FOR COMPLETENESS AND ACCURACY BEFORE SUBMISSION TO PRODUCTION
SUPPORT ACCOUNT MANAGERS WITH QUOTES, DOCUMENTATION, AND FOLLOW-UP COMMUNICATION
MAINTAIN ORGANIZED RECORDS AND ENSURE DATA ACCURACY ACROSS SYSTEMS
PROVIDE INSIGHT BASED ON RECORD PRESSING INDUSTRY KNOWLEDGE TO SUPPORT INTERNAL DECISION-MAKING
HELP EDUCATE INTERNAL TEAMS OR NEWER ACCOUNT MANAGERS ON INDUSTRY TERMINOLOGY AND WORKFLOWS
CONTRIBUTE TO PROCESS IMPROVEMENTS THAT ENHANCE EFFICIENCY AND CLIENT EXPERIENCE
STAY INFORMED ABOUT INDUSTRY TRENDS, COMPETITOR ACTIVITIES, AND EMERGING TECHNOLOGIES IN VINYL RECORD PRESSING