Inside Counter Sales
About The Position
Powered by Service. Driven by People. At Total Rentals, we’re more than just an equipment rental company, we’re a team of hard-working problem-solvers committed to keeping our customers moving. From construction sites to industrial operations, our crews deliver the gear, the service, and the know-how to get the job done right. We believe in taking care of our team the same way we take care of our customers: with reliability, respect, and pride in every interaction. Do you enjoy fast-paced days, solving customer needs, and keeping things organized and running smoothly? Total Rentals is looking for a sharp and dependable Inside Counter Sales professional to support walk-in and call-in customers, process equipment rentals, and help keep our showroom and yard operations in top shape.
Requirements
- 3+ years of customer service or inside sales experience (rental or equipment industry a plus)
- Basic mechanical aptitude and troubleshooting experience preferred
- Strong communication, organization, and follow-through skills
- Comfortable using Microsoft Office and rental or inventory systems
- High school diploma or GED
- Willingness to work a Monday–Friday 7:30 AM – 4:30 PM schedule (potential shift to 4x10s, Mon–Thurs)
- Ability to lift 50 lbs and stay active throughout your shift
Nice To Haves
- rental or equipment industry a plus
- Basic mechanical aptitude and troubleshooting experience
Responsibilities
- Greet walk-in customers and answer phone inquiries with professionalism and urgency
- Understand customer equipment needs, provide quotes, and process rental transactions
- Assist customers with equipment use questions or coordinate with the right team member
- Ensure the showroom and equipment displays are clean, organized, and fully stocked
- Handle inside sales and rentals of new and used construction tools and equipment
- Coordinate deliveries and pick-ups with dispatch
- Support outside sales with quoting, documentation, and system updates
- Perform daily audits of overdue rentals and assist with follow-up
- Open and close the branch with proper security procedures
- Use rental software to check availability, manage contracts, and schedule orders
- Organize equipment returns, prep tools for the next rental, and keep the space orderly
- Collaborate with the branch manager and team to ensure accurate and timely order fulfillment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
