INSIDE SALES ASSISTANT

GEM EQUIPMENT OF OREGON INC•Mount Angel, OR

4d•$20 - $25•Onsite

About The Position

This position is responsible for supporting the sales team by processing customer orders, assisting customers with parts inquiries, and maintaining accurate pricing and product information within the company’s parts management system. The Inside Sales Assistant communicates with customers by phone and email to follow up on quotes and purchase decisions, ensures timely and accurate order handling, and provides general administrative support. This role also assists with coordinating domestic/international travel arrangements for field crews and contributes to the overall efficiency of sales and operations functions.

Requirements

High School Diploma/GED equivalent.
Basic computer proficiency required in Microsoft office or similar software.
Ability to learn and navigate internal parts management and order processing systems.
Basic math skills for pricing, order entry, and cost verification.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Basic sales and follow-up skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong organizational and time management skills.
High level of accuracy and attention-to-detail.
Basic math and pricing calculation skills.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills and ability to think proactively.
Ability to work independently as well as part of a team.
Professional phone etiquette.
1 – 2 years of experience in inside sales, customer service, order processing, or an administrative support role preferred.
Entry-level candidates with strong communication skills and the ability to learn quickly may also be considered.

Nice To Haves

Associate’s Degree in Business Administration, Sales, Marketing, or related field is a plus but not required.

Responsibilities

Process customer orders accurately and efficiently through the company’s order management system.
Contact customers via phone and email to follow up on parts inquiries, quotes, and purchase decisions.
Provide pricing information and product availability using the company’s parts management system.
Learn and navigate the internal parts management system to identify item costs and specifications.
Assist customers with part selection and respond to general product-related questions.
Prepare and send quotes, order confirmations, and related documentation.
Maintain accurate customer records and update order status as needed.
Coordinate with internal departments to ensure timely order fulfillment and delivery.
Support field crews by booking domestic/international travel arrangements, including flights, hotels, and transportation.
Perform general administrative support tasks for the sales and operations teams as needed.
Perform other duties as assigned.