Inside Sales Coordinator - Multi-Family - Remote EST or CST

Allegion

1d•$45,000 - $60,000•Remote

About The Position

Inside Sales Coordinator – Multi-Family – Remote EST or CST Inside Sales Coordinator The Inside Sales Coordinator – Multi-Family Aftermarket serves as the primary liaison between demand-creation teams and the sales organization, handling multi-family customer inquiries, qualifying and processing leads, and maintaining accurate CRM data. The role supports the sales team by managing inbound and outbound activities, coordinating with outside sales, and contributing to lead‑generation and pipeline‑development efforts, ensuring professional and customer‑focused engagement throughout the sales process. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Requirements

1–3 years of sales experience (inside or outside); B2B sales experience preferred.
Multi-family or commercial segment experience is advantageous.
Strong written and verbal communication skills with the ability to represent Allegion in a professional manner.
Demonstrated customer‑focused and sales‑oriented mindset.
CRM experience required, Microsoft Dynamics CRM experience preferred.
Proficiency with Power BI is considered a plus.
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience handling both inbound and outbound customer calls.
Experience with lead-list management within multi-family or commercial market segments.

Responsibilities

Respond to multi-family customer inquiries, gather initial information, and assess needs.
Manage customer expectations and communicate next steps in the buying process.
Accurately enter and maintain lead, opportunity, and account data in Microsoft Dynamics CRM.
Qualify leads, route them to the appropriate sales consultant, and schedule appointments or virtual demos as needed.
Coordinate with outside sales to align follow-up practices and support customer engagement.
Use internal sales tools and third‑party data to identify prospects and build targeted lead lists.
Support lead‑generation activities, including outbound calling, campaigns, and market initiatives.
Contribute to ad hoc projects supporting broader business and sales efforts.

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Generous Vacation and Sick Time
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching