Inside Sales/Customer Service

Fessenden Hall•West Caldwell, NJ

3d•Onsite

About The Position

As an Inside Sales/Customer Service Representative, you'll be the vital connection between Fessenden Hall and our customers. Your mission is to provide exceptional service, build relationships, and help customers find the right solutions.

Requirements

High school diploma or equivalent required
Excellent interpersonal and customer service abilities
Strong communication skills, both written and verbal
Ability to multitask and handle stressful situations calmly
Basic keyboarding and math skills
Familiarity with Microsoft Office programs
Willingness to learn company software systems
On-site position (not remote/work-from-home)
Occasional overtime for inventory, meetings, or corporate activities
Must pass background check and drug test

Nice To Haves

Experience in countertops, cabinetry, or related business is a plus
Forklift/warehouse experience is a plus
Ability to lift up to 50 lbs

Responsibilities

Handle customer inquiries via phone, email, and walk-in interactions
Build and maintain strong customer relationships
Meet sales and service targets while ensuring customer satisfaction
Provide accurate product information using database systems and supplier contacts
Support Field Sales Representatives with administrative tasks and special requests
Process customer orders and counter sales transactions
Prepare and follow up on quotations for special orders
Proactively contact existing customers to solicit orders
Handle complaints and provide appropriate solutions
Maintain records of customer interactions
Operate cash register and process credit card payments
Attend sales meetings and training sessions