Inside Sales - Customer Service Supervisor

Reyes Beverage Group•Manor, TX

12d

About The Position

Position Responsibilities: Monitor team performance to ensure that the call center goals are met while sustaining call center quality People development focus – support career mapping and development to create next generation of leaders for a growing organization Ensure compliance with AR/AP obstacles customers may face Be present on the floor and utilize Calabrio and other reporting to measure and present individual team members with feedback on their execution and productivity Performance management responsibility including goal setting and communication, conducting performance evaluations, and, utilizing our QM software to coach and develop our frontline teams Utilize metrics, individual team member’s performance goals and organizational goals to create an appropriate training plan for each team member Other projects or duties as assigned

Requirements

High School Diploma/General Education Degree (GED) with 4 plus years of related experience and 0 to 1 plus years of leadership experience or 2-3 plus years of leadership experience

Responsibilities

Monitor team performance to ensure that the call center goals are met while sustaining call center quality
People development focus – support career mapping and development to create next generation of leaders for a growing organization
Ensure compliance with AR/AP obstacles customers may face
Be present on the floor and utilize Calabrio and other reporting to measure and present individual team members with feedback on their execution and productivity
Performance management responsibility including goal setting and communication, conducting performance evaluations, and, utilizing our QM software to coach and develop our frontline teams
Utilize metrics, individual team member’s performance goals and organizational goals to create an appropriate training plan for each team member
Other projects or duties as assigned