Inside Sales Engineer

Zonatherm Products, Inc

About The Position

The Inside Sales Engineer, Thermal contributes to the overall sales performance for Zonatherm by leveraging customer relationships to deliver measurable increases in our market presence. They specialize in positioning our thermal product lines through local engineering firms and contractors to create product awareness and capabilities resulting in potential sales leads. Their main duties include: ESSENTIAL RESPONSIBILITIES Leads support for data center and power generation solution sales to assist with the application and engineering specifications of our manufacturers’ products to drive revenue for our customers. Effectively communicates product line offerings, features, and as the customers’ trusted advisor, and is the key resource for technical expertise and product application solutions. Supports and solves all inquiries from assigned customers. Executes selling campaigns, qualifies new sales leads, and coordinates customer introductions in partnership with other sales employees to increase revenue. Provides information on current thermal product availability, pricing, cross-referencing available competitive or legacy portfolio suggestions for addressing customer requests. Generates, updates, and tracks Customer Relationship Management system (CRM) opportunities, and maintains accurate logs of all sales activity/progress. Maintains product and technical knowledge by performing ongoing company and represented manufacturer training. Presents monthly “lunch and learn” sessions with other engineers at various firms to discuss the application and proper use of our manufacturers’ products. Assists the sales team with technical support on large/complex thermal projects. Communicates effectively with our manufacturers, customers, vendors, sales, engineering, accounting, service, and distribution center teams. Networks at monthly sales and industry-related social and networking events to educate and promote products and services. Collaborates and problem-solves as appropriate with other departments such as technical support, service, or other sales departments. SECONDARY RESPONSIBILITIES Comprehends and adheres to all safety, quality, and Company guidelines specified in the Employee Handbook, the safety policy manuals, quality procedures or any official Company documents. Other duties, as assigned.

Requirements

Education: Bachelor of Science (BS) in Engineering required.
Experience: Two to four (2-4) years of technical experience with mission critical systems (HVAC, electrical, power generation) in sales and/or sales support.
Technical Skills: Ability to comprehend and design various construction documents and specifications, and familiarity with equipment submittals and shop drawings, meeting engineering standards, applicable codes, customer specifications, all within cost constraints.
Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Reasoning Ability: Demonstrates problem solving ability by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Communication Skills: Collaborative communication skills and the ability to convey information effectively through excellent written and verbal communication. Ability to listen effectively to understand the needs of internal and external customers.
Ability to talk with customers, coworkers, and vendors, and appropriately adjust technical content to meet different audience knowledge.
Computer Skills: Strong proficiency in Microsoft Office (Excel, Outlook, Word).
Supervisory Responsibilities: This position has no supervisory responsibilities.

Nice To Haves

Education: Bachelor of Science (BS) in Mechanical or Electrical Engineering preferred.
Experience: Four or more (4+) years of technical experience with mission critical system (HVAC, electrical, power generation) sales and specifications.
Technical Skills: Full understanding of electrical and/or mechanical concepts and theory, and ability to conceptualize engineering designs. Must have technical aptitude to develop expertise around our represented product portfolio.

Responsibilities

Leads support for data center and power generation solution sales to assist with the application and engineering specifications of our manufacturers’ products to drive revenue for our customers.
Effectively communicates product line offerings, features, and as the customers’ trusted advisor, and is the key resource for technical expertise and product application solutions.
Supports and solves all inquiries from assigned customers.
Executes selling campaigns, qualifies new sales leads, and coordinates customer introductions in partnership with other sales employees to increase revenue.
Provides information on current thermal product availability, pricing, cross-referencing available competitive or legacy portfolio suggestions for addressing customer requests.
Generates, updates, and tracks Customer Relationship Management system (CRM) opportunities, and maintains accurate logs of all sales activity/progress.
Maintains product and technical knowledge by performing ongoing company and represented manufacturer training.
Presents monthly “lunch and learn” sessions with other engineers at various firms to discuss the application and proper use of our manufacturers’ products.
Assists the sales team with technical support on large/complex thermal projects.
Communicates effectively with our manufacturers, customers, vendors, sales, engineering, accounting, service, and distribution center teams.
Networks at monthly sales and industry-related social and networking events to educate and promote products and services.
Collaborates and problem-solves as appropriate with other departments such as technical support, service, or other sales departments.
Comprehends and adheres to all safety, quality, and Company guidelines specified in the Employee Handbook, the safety policy manuals, quality procedures or any official Company documents.
Other duties, as assigned.