Inside Sales Manager – Industrial & B2B

VSP Technologies•Prince George, VA

1d•Onsite

About The Position

The Inside Sales Manager – Industrial & B2B directs and supports all Industrial and B2B-related inside sales functions within the specified VSP location and facilitates the maximization of resources to achieve customer satisfaction, productivity, schedule adherence, and company goals.

Requirements

High School Diploma or equivalent
Inside sales/customer service experience

Nice To Haves

Some college or higher-level technical training (Preferred)
Supervisory experience (Preferred)
Formal leadership and management training (Preferred)

Responsibilities

Supervise a team of Account Specialists directing and supporting inside sales functions and facilitating the maximization of resources to achieve customer satisfaction, productivity, schedule adherence, and company goals.
Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned
Coordinate the adaptation of the team to growing market trends, including the promotion of a team-focused environment
Collaborate with leadership regarding resource planning, reporting, and communications for the personnel assigned
Identify and immediately address concerning patterns, including heightened error rates, overtime procedures, and usage, and time management matters
Responsible for staff development within the assigned team of Account Specialists
Participate in key customer interactions to ensure customer satisfaction
Ensure proper training of personnel assigned utilizing VSP technology, including but not limited to MAS500, Salesforce, and internal VSP programs
Develop and present creative, process improvement ideas to streamline quote and order entry functions.
Directly involved in evolving the Industrial and B2B team to a proactive sales force
Oversee the implementation and monitoring of department-related cyber-security measures, including computer access and password protection
Support VSP’s goal for increased forecast and budget accuracy through opportunity transparency, including tracible, electronic quotes, and hit-rate tracking
Work closely with other departments to help support the procedures, processes, and goals of the company
Provide constructive feedback to team members on a regular basis, including routine one-on-one meetings
Provide feedback to the Director of Customer Service regarding the team’s performance, staffing needs, and productivity
Proper implementation and adherence to VSP’s Quality Program
Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Project a favorable image of the company to promote, foster, and enhance public recognition of the company and its products and services
Adheres to all company Health, Safety, and Environmental policies and procedures as outlined in the VSP Health & Safety Manual. Actively contributes to maintaining a safe, compliant, and environmentally responsible workplace in alignment with VSP standards