Inside Sales Manager-Retention - Sioux Falls, SD

Midcontinent • Sioux Falls, SD

5h • Hybrid

About The Position

The Inside Sales Manager – Retention is responsible for driving Midco’s revenue
growth by leading and supporting the retention sales teams. This role focuses on
helping sales team members achieve their goals, developing and implementing
strategies to keep existing customers, and encouraging both additional and new
sales across all product lines. The manager ensures the team is effective,
motivated, and aligned with company objectives to maximize customer retention
and overall sales performance.

Requirements

• High School Diploma/GED.
• Minimum of three years sales or customer retention experience.

Nice To Haves

• Bachelor’s degree in relevant field and/or an equivalent level of education or work experience.
• Minimum of one-year supervisory experience.

Responsibilities

• Lead, develop, and manage a retention-based sales team capable of carrying out the essential elements of Midco’s strategy, standards, policies, and procedures.
• Execute successful strategies for residential customer retention that also leverage both incremental and new sales opportunities.
• Set goals and monitor team member performance on a daily, weekly, and monthly basis and provide guidance to ensure maximum effectiveness and continued growth.
• Produce accurate and timely reports and provide analysis as needed.
• Provide timely performance feedback and coaching according to company policy in monthly one-on-one meetings, quarterly and/or annual reviews, and when necessary, address disciplinary and/or performance problems.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED