Inside Sales Rep
About The Position
Increase sales and revenue, find new sales, support the sales staff, complete customer support for sales, and for service. Interact with Product Line Representatives to ensure timely and accurate information for sales, orders and shipments and manage the work process. This position is based at our Corporate Headquarters in Wood Dale, IL, with a planned relocation to the Merchandise Mart (Chicago) in early 2027. What you will be responsible for: Receive, research and answer customer complaints, coordinating with Sales, Product Lines, QC, Warehouse, and Accounting Department. Manage order backlog and ship dates. Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork, including daily inquiries through sales channels including online enquiries. Formulate and articulate new business opportunities identified from customer information. Resolve problems as they arise, including the promotion of any improvements to sales / order processing. Track measurement on inquiries and orders Travel is required. All other duties as assigned.
Requirements
- Bachelor's degree (B.A.) or equivalent from four-year university or technical school; or four years related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Receive, research and answer customer complaints, coordinating with Sales, Product Lines, QC, Warehouse, and Accounting Department.
- Manage order backlog and ship dates.
- Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork, including daily inquiries through sales channels including online enquiries.
- Formulate and articulate new business opportunities identified from customer information.
- Resolve problems as they arise, including the promotion of any improvements to sales / order processing.
- Track measurement on inquiries and orders
- All other duties as assigned.
Benefits
- Competitive salary and bonus package
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan with company match
- Generous paid time off program
- Professional development and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
