Inside Sales Representative, Elatec - West Coast (PST Time Zone)

Allegion

5d•$65,000 - $75,000•Remote

About The Position

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Inside Sales Representative, Elatec – West Coast (PST Time Zone) The Inside Sales Representative is responsible for driving prospecting efforts, managing leads, and providing comprehensive pre‑ and post‑sales support to Elatec Regional Sales Managers. As a Sales Support Specialist, you will coordinate proposals, respond to customer inquiries, process orders, and help onboard new clients, ensuring a seamless sales experience from first contact to ongoing account management. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Requirements

Minimum of six months of demonstrated successful experience in a B2B sales role.
High School Diploma or GED required, Technical or Marketing degree preferred.
Ability to understand and analyze customer requirements.
Highly effective verbal, written and interpersonal communication skills.
Fluency in verbal and written English.
Proficiency with a CRM system; Salesforce experience preferred.
Strong interpersonal communication skills.
Proficiency using a PC, including a spreadsheet program (i.e. Excel, Google Sheets, etc.)
Motivated and self-directed, with the ability to appreciate and meet aggressive goals.
Excellent organizational and time management skills.
Flexibility, with the demonstrated ability to easily adapt to changes within the work environment, delays, or unexpected events.
Ability to work independently as well as part of a team.
Strong problem-solving skills.
Dependability.
Professional demeanor with a high level of respect for others and accountability for one’s own actions.
Candidate must live in or be willing to support a PST schedule.

Nice To Haves

Bilingual Spanish fluency preferred.

Responsibilities

Lead Generation: Identify and qualify potential customers through various channels, including online research, social media, and industry events.
Inbound Lead Response: Promptly respond to inbound leads and inquiries via phone, email, and other communication channels.
CRM Management: Maintain accurate and up-to-date records of all prospecting activities and customer interactions in the CRM system.
Follow-up: Schedule and conduct follow-up activities to nurture leads and convert them into sales opportunities.
Proposal Preparation: Assist in preparing proposals, quotes, and presentations for potential clients.
Product Information: Provide detailed product information and respond to customer queries to support the sales process.
Scheduling: Coordinate and schedule meetings, demos, and presentations for the Regional Sales Managers.
Research: Conduct market research to gather information on competitors, industry trends, and potential clients.
Order Processing: Ensure timely and accurate processing of customer orders and follow up on order status.
Customer Onboarding: Assist in onboarding new customers, ensuring they have all necessary information and resources.
Issue Resolution: Address and resolve customer issues and concerns promptly and effectively.
Excellent Product Knowledge: Work collaboratively with technical team to assist customers in technical product understanding.
Customer Training: Provide training and support to customers on product usage and best practices.
Relationship Building: Build and maintain strong relationships with existing customers, understanding their needs and ensuring high levels of customer satisfaction.
Renewals and Upselling: Identify opportunities for renewals and upselling additional products or services to existing customers.
Feedback Collection: Gather customer feedback and provide insights to the sales and product development teams to improve offerings and customer experience.
Able to collect and present forecasts and funnel activity at weekly, monthly, and quarterly meetings.
Work collaboratively with Regional Sales Managers, Business Development and Marketing teams and all other internal operations to support the sales team goals
Always represent Elatec professionally, working positively and effectively with internal resources and external customers.

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching