Inside Sales Representative, Central

BayWa r.e. Solar Systems LLC

3d • Remote

About The Position

BayWa r.e. Solar Systems LLC (BayWa r.e.) is a solar supply partner providing panels, racking, inverters, energy storage, and eBOS components to local, independent solar installers. We deliver a differentiated experience for customers and vendor partners through expert logistics and innovative solutions.
Our mission is to be the preferred solar and energy storage partner, and our vision is to drive stable, long-term adoption of renewable energy. We offer best-in-class products, dedicated support, and services that help installation companies work smarter and grow faster. Here, people come first — their ideas, collaboration, and commitment power our mission.
Want to get to know us better? Check out our e-magazine, Solar Review.
The Inside Sales Representative (ISR) provides ongoing support to customers throughout the sales process and beyond by ensuring the efficient management of customer orders from generation to logistics. The ISR works closely with a team of Outside Sales Representatives (OSR) to process orders, address inquiries, and resolve issues to provide superior customer experience. They also source new sales opportunities by developing relationships with vendors, following up with leads, and qualifying prospects through research and initial conversations. This role collaborates with OSRs and other internal teams to provide customer-centric solutions and processes.
The ISR reports to the Director of Inside Sales.

Requirements

• Inside sales, lead generation and account management skills.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills, with a customer-focused and engaging approach with the ability to build rapport quickly.
• High level of energy and commitment to achieving KPIs.
• Ability to build and maintain positive relationships with customers.
• Technical aptitude and willingness to learn about solar products and systems.
• Exceptional attention to detail and problem-solving skills.
• Display enthusiasm and treat all prospects and customers with respect.
• Entrepreneurial mindset, proactive, and collaborative.
• Proficient in NetSuite and Microsoft Office Suite.
• Bachelor’s degree in business administration or related field, but not a requirement with industry experience.
• A minimum of 3 years' experience in inside sales or customer service, preferably in the solar or renewable energy industry.

Responsibilities

• Account Management (40%)
• OSR Team Support (40%)
• Prospect Development (20%)
• Build relationships with customers and monitor communications via phone and email to ensure an excellent customer experience.
• Maintain an understanding of USSY product lines, and the benefits and technical specifications of product features.
• Enter customer orders and provide accurate and reliable information about solar products, pricing, and availability.
• Coordinate with Order Management Specialist (OMS) regarding customer-requested changes to orders, shipping, and allocation.
• Set-up and monitor automated NetSuite reports for customer use, including but not limited to, inventory availability reports and tracking reports.
• Answer company phone professionally and make sure all questions are directed to the appropriate party.
• Adhere to and evangelize company policies and procedures regarding order management, allocation practices and payment requirements.
• Understand OSR’s customers and book of business by conducting regular Order Management Reviews which help increase understanding of USSY’s customer’s needs by monitoring current and on-hold orders.
• Understand USSY’s customer forecasts and communicate with the Sales and Operations Planning team to ensure sufficient supply of key product lines in local warehouses.
• Provide light coverage of email inbox and phone calls while OSRs are visiting customers in the field.
• Source new sales opportunities by developing relationships with vendors, following up with leads, and qualifying prospects through research and initial conversations.
• Support prospective USSY customers through the onboarding process by facilitating their signatures of the Partnership Application and Terms & Conditions, providing initial pricing, and coordinating with the E-commerce Manager to get them set up to purchase via the webstore.
• Understand when a customer needs additional support and facilitate a smooth hand-off to the appropriate OSR.
• Maintain customer data integrity within NetSuite by regularly refreshing AMPs, updating customer contact cards, and logging phone calls.
• All Other Duties as Assigned

Benefits

• 401k with up to 5% Employer match
• Health Premium covered at 100% for individuals (for select plans)
• Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D
• Unlimited PTO
• 100% Paid family leave up to 12 weeks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level