Inside Sales Representative (Remote - SC, GA)
About The Position
If you are looking to join a small but RAPIDLY growing Company that is on the cutting edge of new technology, Truvista Fiber may be for you! At Truvista Fiber we are rapidly expanding our fiber network across both South Carolina and Georgia in order to provide customers with internet speeds up to 5 Gigabits per second. In addition to high-speed fiber internet, we offer TV, phone, security and wireless services. Come grow with us! The Inside Sales Representative at Truvista Fiber consults with potential customers to match our services to their needs with the goal of creating loyal and profitable customers. Key responsibilities include taking inbound calls from potential and existing customers, following up on sales leads and making warm calls to potential customers to close sales and meet sales objectives. This position is critical to Truvista Fiber adding and retaining customers by providing exemplary customer service.
Requirements
- High school diploma or GED, or equivalent combination of education and experience
- 1 year of related experience and/or training
- To qualify for Work from Home, applicant must meet WFH requirements (bandwidth, environment, office set-up) Equipment (laptop, IP phone, and headset) are provided by Truvista Fiber
- Residents within our service areas in South Carolina and Georgia preferred
Nice To Haves
- Industry experience and sales experience is preferred
- Bilingual proficiency in English and Spanish is a plus
Responsibilities
- Solicit and sell new or upgrade services to both new and existing customers
- Manage sales leads by tracking and following up close new sales and customer upgrades
- Work with Truvista Fiber sales and operations team members to generate sales leads
- Review existing customer accounts to identify and close new sales and service upgrades opportunities that are mutually beneficial to the customer and Truvista Fiber
- Provide world-class customer service to customers, process orders for service installation, activation, or change in service
- Determine charges for services requested, collect deposits, prepare change of address records, and issue discontinuance orders
- Take ownership of customer complaints concerning billing or services rendered
- Perform other work-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
