Inside Sales Representative - Charlotte, NC

GITI TIRE USA LTD • Charlotte, NC

1d • Onsite

About The Position

The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.

Requirements

• 1–3 years of inside sales, customer service, or order management experience
• Strong communication, organization, and multitasking skills
• Ability to work effectively in a fast-paced environment
• Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems
• Basic knowledge: Microsoft Office: Word, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).

Responsibilities

• Respond to inbound calls, emails, and online inquiries
• Provide customers with product, pricing, and availability information
• Process orders, returns, replacements, and account updates
• Troubleshoot basic order or service issues and follow standard workflows
• Maintain accurate documentation in CRM and internal systems
• Prepare quotes within established pricing guidelines
• Conduct routine outbound follow-ups on quotes and open orders
• Identify upsell and cross-sell opportunities
• Support field sales teams with documentation, samples, and scheduling
• Maintain strong product knowledge to guide customers effectively
• Manage high-volume daily customer communication
• Complete 5–15 quotes per day depending on complexity
• Process 20–40 orders or service tickets per day
• Maintain consistent follow-up on assigned quotes and customer needs
• Perform other related duties as assigned
• Accurate and timely order entry
• Consistent quote turnaround and follow-up
• High customer satisfaction scores
• Strong collaboration with internal and field sales teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees