Remote Inside Sales Representative

Aston Carter•Twinsburg, OH

5d•$16 - $16•Onsite

About The Position

We are seeking a dedicated Inside Sales Representative to join our dynamic team. You will handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates. Additionally, you will make outbound follow-up calls to confirm appointments and gather further information. You will provide scripted product knowledge across multiple home improvement categories and accurately enter customer data into CRM systems. Your role involves identifying opportunities to connect customers with sales representatives and escalating complex inquiries to higher-level agents or supervisors as needed. Maintaining professionalism, empathy, and enthusiasm in a fast-paced call environment is crucial.

Requirements

Sales
Customer service
Outbound calls
Data entry
Inbound call handling
Inside sales support
Customer service oriented
Sales driven
Goal-oriented
Ability to handle objections at high volume

Nice To Haves

Driven and sales-driven mindset
Exceptional customer experience delivery
Consistent attendance and punctuality
High standards of data entry accuracy and compliance with SOPs

Responsibilities

Assist customers with inquiries, appointment scheduling, and service updates via inbound calls.
Make outbound follow-up calls to confirm appointments and gather additional information.
Provide scripted product knowledge across multiple home improvement categories.
Accurately and efficiently enter customer data into CRM systems.
Identify opportunities to connect customers with sales representatives.
Escalate complex inquiries to higher-level agents or supervisors as appropriate.
Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.