Inside Sales Representative - Inbound Calls

Livingston International

8d•Remote

About The Position

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.JOB SUMMARYThe Inbound Trade Advisors (Inside Sales Representative) responds to incoming sales inquiries in a timely manner. Conduct full needs assessment to determine which services will meet prospects needs and/or wants. Manages the opportunity and lead pipelines to insure optimal sales results. Maintains accurate and up-to-date data in customer relationship management (CRM) system. KEY DUTIES & RESPONSIBILITIES Identify and qualify prospects and sales opportunities via inbound lead requests (phone and email) and enter information into the customer relationship management (CRM) system. Utilize strong knowledge of customs brokerage industry to identify efficient and compliant ways to import commodities. Collaborate with freight specialist on qualifying prospects. Partner with and provide feedback to marketing on new partnership initiatives. Conduct sales presentations over the phone with potential customers. Uncover new sales opportunities and increase customer base. Onboard new customers and setup of new Livingston accounts. Coordinate sales activities with other Livingston internal contacts throughout the various departments in the company (operations teams). Liaise with other departments and sales staff to seamlessly implement new contracts. Apply a complete knowledge of all the organization’s products/services and policies. Record in CRM all prospects and maintain a record of all phases of activities. Learn and understand Livingston’s sales process, services, and products. Perform other related duties as assigned by management. Adhere to established policies and procedures.

Requirements

Proficient with Salesforce.com
U.S. and Canadian Brokerage knowledge
Familiarity with U.S. and Canadian customs compliance
Sales acumen
Effective time management
Proficient with client service
Effective communications skills via phone and email
Effective time management
Familiarity with using a telephony system
2 years of related experience
Bachelors Degree or equivalent

Responsibilities

Identify and qualify prospects and sales opportunities via inbound lead requests (phone and email) and enter information into the customer relationship management (CRM) system.
Utilize strong knowledge of customs brokerage industry to identify efficient and compliant ways to import commodities.
Collaborate with freight specialist on qualifying prospects.
Partner with and provide feedback to marketing on new partnership initiatives.
Conduct sales presentations over the phone with potential customers.
Uncover new sales opportunities and increase customer base.
Onboard new customers and setup of new Livingston accounts.
Coordinate sales activities with other Livingston internal contacts throughout the various departments in the company (operations teams).
Liaise with other departments and sales staff to seamlessly implement new contracts.
Apply a complete knowledge of all the organization’s products/services and policies.
Record in CRM all prospects and maintain a record of all phases of activities.
Learn and understand Livingston’s sales process, services, and products.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.