Appointment Scheduler

TEKsystems•Grand Prairie, TX

1d•$19 - $19•Hybrid

About The Position

The Inside Sales Representative communicates directly with customers to schedule in‑home product demonstrations and drive direct‑to‑consumer sales for our industry‑leading walk‑in tub product line. This role handles warm leads, nurtures customers through the sales cycle, and follows provided scripts and product info to deliver a confident, high‑quality customer experience. You’ll develop strong product knowledge and collaborate closely with operations, installers, and other support teams while managing prospects from initial inquiry to scheduled appointment.

Requirements

Customer service
Customer support
Appointment scheduling / appointment setting
Inside sales
Sales (inbound/outbound)
Call center experience
Data entry
Lead follow‑up
Collections or collections customer service
Sales support
Minimum 1 year of collections or sales experience (retail, call center, financial services, etc.)
High School Diploma or GED
Proficiency with Windows-based applications
Familiarity with Zoom or other teleconference tools
Strong communication and negotiation abilities
Ability to empathize with customers
Comfort working in a fast-paced, metric-driven contact center environment
Must pass a drug and background check

Nice To Haves

Outbound calling
Cold calling
Inside sales support
Additional collections experience

Responsibilities

Schedule in‑home product demonstrations and installations nationwide
Manage inbound and outbound calls to qualify customer interest and convert inquiries into appointments
Follow up on warm leads from multiple channels
Use internal computer systems for data entry, tracking, and customer management
Move prospects through all phases of the appointment‑setting cycle
Work with cross‑functional teams to ensure smooth scheduling and handoffs
Participate in regular training to enhance sales and product expertise
Overcome objections with confidence and maintain a strong sales mindset