Inside Sales Supervisor

Colgate•Scottsdale, AZ

16h•$86,000 - $107,500•Hybrid

About The Position

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. CP Skin Health Group is a place for your career to thrive! We offer opportunity, challenge, and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, CP Skin Health Group is a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science. CP Skin Health Group is a part of the Colgate-Palmolive family, which provides our team with domestic and global career growth opportunities in all departments. Our rich benefits package includes medical, dental, vision, matching 401K, company-paid disability and more. Plus our employees have access to our amazing skin care products! We are seeking an Inside Sales Supervisor to drive growth and success by executing effective strategies and initiatives within our inside sales team. The Inside Sales Supervisor is responsible for leading, coaching, motivating, and managing a team of inside sales employees in an inside sales environment. This role focuses on driving performance to meet and exceed sales quotas through effective coaching, process optimization, and strategic planning. The Inside Sales Supervisor is responsible for the daily tactical leadership of the team, and ensures that strategy is executed on the floor. This role focuses on real-time call queue management, high-frequency coaching, and ensuring the team meets daily activity metrics to drive PCA Skin and EltaMD brand growth. This role is required to be in the Scottsdale office 4 days a week, Monday through Thursdays. There is an option to work from home on Friday, although some Fridays in office may be required. Start and end times may vary based on team coverage.

Requirements

Bachelor's degree
3+ years of progressive experience in sales
1+ year of lead or supervisory experience or demonstrated experience mentoring peers
Proven track record of meeting and exceeding team sales quotas in a B2B environment

Nice To Haves

Expertise in Telephonic systems ( Five9, Call Shaper, Nice In Contact / Verizon , Textel), CRM software (ideally Salesforce or similar platform) and strong familiarity with work productivity tools (e.g., Outreach, Google Workspace, SAP)
Licensed Aesthetician or experience in skincare industry
Exceptional communication (written and verbal), presentation, and interpersonal skills
Strong analytical skills with the ability to interpret data and use it to drive coaching and strategic decisions
High level of emotional intelligence, enabling effective conflict resolution and personalized coaching
A passion for training and developing early-in-career sales talent

Responsibilities

Daily Floor Management: Monitor live call queues and CRM activity to ensure immediate response times and optimal coverage during peak hours.
Performance Coaching: Conduct weekly 1-on-1 "side-by-side" coaching sessions with reps to improve sales process adherence, objection handling, and closing techniques. Follow the coaching process.
Workflow Coordination: Distribute daily lead lists and marketing-generated leads to the team, ensuring equitable distribution and timely follow-up.
Quality Assurance (QA): Perform regular call monitoring and scoring based on established KPIs to ensure a premium customer experience and clinical accuracy.
Onboarding Execution: Facilitate the "day-to-day" training for new hires, including system navigation (CRM/Phone system), product knowledge basics, and internal sales processes.
Tactical Problem Solving: Act as the first point of contact for reps regarding system glitches, shipping errors, or immediate customer disputes before they are escalated to the Senior Manager.
Customer Escalations: Ensure all assigned customer escalations are addressed in a timely and professional manner within 48 hours.
Contest Coordination: Execute and track the results of the sales contests designed by the Senior Manager, providing daily "leaderboard" updates to keep energy high.
Data Entry & Reporting: Compile daily and weekly activity reports (dials, talk time, and orders processed) for review by the Senior Manager.
Time & Attendance: Review daily punch-ins/outs and manage shift schedules to ensure the department is fully staffed during core business hours.

Benefits

medical
dental
vision
matching 401K
company-paid disability
basic life insurance
paid parental leave
participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements.
a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year).
Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.