Inside Sales Support Admin
About The Position
Established in 1988, SVF Flow Controls is a recognized leader in flow control technology. They offer a full range of superior-quality engineered valves, actuators, and controls for unique applications such as high pressure and high purity. Designed of exotic alloys, SVF Flow Controls serves many industries including chemical, biotech, semiconductor, pharmaceutical, Petro-Chem, food & beverage, oil & gas, refining, etc. Over the years, we established our company as the leader in providing quality products with exceptional value and service. SVF Flow Controls was acquired by NIBCO in 2023 and we are proud to be a division of this terrific company. SVF's Corporate Headquarters is located in La Palma, California. To learn more about SVF, please visit our website at www.svf.net. POSITION SUMMARY: This position provides support for the SVF Inside Sales Team.
Requirements
- Customer service principles, practices, and procedures.
- SAP experience required.
- Excellent typing skills.
- Excellent verbal, written, spelling, punctuation, and math skills.
- Attention to detail.
- Ability to self-prioritize and organize work for completion in a timely manner.
- Ability to thrive in a team environment.
- Ability to multi-task in a busy office
- H/S diploma and/or equivalent.
- Must be willing to work extended hours to ensure all job requirements are fulfilled.
- Remain seated for prolonged periods of time.
Responsibilities
- Receives purchase orders from inside Sales Team for review and preparation.
- Enter customer purchase order in ERP System and generate confirmation/acknowledgement.
- Final review of the order acknowledgement against the customer PO/Contract to make sure data entered is correct.
- Verifies inventory status to confirm ship date to customer.
- Follow up with customer or inside Sales Team when information is needed to complete the order review process.
- Assist with RGA process.
- Process customer requests for Tracking Number.
- Interacts with other departments as necessary to accomplish objectives.
- (Expediting, follow up on open orders, MTR delivery status etc.)
- Review and match open quote against customer purchase order.
- Verifies part numbers, quantities, pricing, shipping method, bill to and ship to addresses.
- Send order confirmation/acknowledgement to customer.
- Send order acknowledgement to Operations Support.
- Backup MTR Tech duties when required.
- Other duties as assigned by department based on business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
