Inside Sales Support Associate (Hybrid)

Keystone Technologies•Lansdale, PA

4d•Hybrid

About The Position

This is a hybrid position. Please do not apply unless you are local to our office in Lansdale, PA and able to work onsite a minimum of 3 days per week. About Keystone Technologies: Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." Who We Are: Were not your typical lighting company and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first whether thats our customers, partners, or each other. If youre passionate about growing, collaborating, and making a difference, youll feel right at home here. Keystone's core values: Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations. Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isnt just about achieving more; its about evolving personally and professionally, transforming at every opportunity. Do Right: Its not just good ethics to do the right thing; its good business. We uphold the highest integrity, and we do the right thing even when its hard. Why? Because trust is our most important currency. Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybodys story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive. Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments. What we offer: Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities. The Opportunity: The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystones Light Made Easy promise.

Requirements

Bachelor's in Business Administration or related field preferred
Lighting product knowledge preferred
1-2 years of sales experience in similar inside sales role
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
Experience with CRM software and Prophet 21 preferred
Strong analytical and problem-solving skills
Demonstrated exceptional organizational skills and attention to detail
Ability to perform time-sensitive work environment
Comfortable with phone interaction with very good verbal communication skills
Work well independently or on a team
Demonstrate an unwavering belief in and commitment to the companys Core Values, consistently aligning actions, decisions, and collaboration with them

Nice To Haves

Bachelor's in Business Administration or related field preferred
Lighting product knowledge preferred
Experience with CRM software and Prophet 21 preferred

Responsibilities

Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
Serve as liaison between our Sales Agencies, Distributors & Territory Managers
Answer questions via email or phone regarding existing orders in a timely manner
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions