Inside Sales Support

Fronius•Portage, IN

21h•Hybrid

About The Position

This Inside Sales Support position’s primary role is to assist customers throughout the ordering process. This position acts as the primary contact for customers and the Solar and Energy Sales Team. The Inside Sales Support position requires strong attention to details, excellent organizational skills, and the ability to multi-task.

Requirements

Associate’s degree from accredited college or university required
2 – 3 years’ experience in Purchasing, Order Processing or similar customer facing roles required
Proficient in Microsoft programs, Word, Excel, and Outlook
Strong attention to detail with emphasis in data entry
Working knowledge of Enterprise Resource Planning Systems (ERP) preferred
Ability to multi-task and strong organizational skills
Ability to function in a fast-paced work environment, both independently and as a team member
Excellent interpersonal and communication skills
Customer service oriented
Ability to read and understand operational procedures and work instructions pertaining to a designated work area
Possess a valid passport, or has the ability to obtain and pay for a valid passport
Must be authorized to work and travel in the U.S. and Internationally
Limited Travel
Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements
Employees will perform duties in an office environment and a field setting
Employees will be occasionally exposed to tripping hazards
The noise level in the work environment is usually low to medium

Nice To Haves

Working knowledge of Enterprise Resource Planning Systems (ERP) preferred

Responsibilities

Maintains pricing and discounts in BaaN
Provides information to customers regarding order status
Enters cost center orders and warehouse transfer orders
Assists sales team with reports in BaaN, CRM, CPQ, RFI’s and other customer requests
Captures and maintains accurate and complete customer information in CRM
Handles sales phone lines and email queue
Issues credits and processes MDF funds
Acts as primary contact for customers and the Solar and Energy Sales Team
Creates quotes for customers and salespeople
Receives and reviews customer purchase orders for accuracy, including reviewing Terms and Conditions
Enters customer purchase orders into BaaN in OK point quality
Sends order acknowledgements to customers
Processes, sends, and files invoices after shipment
Takes accountability for consignment requests, returns, and tracking
Handles the authorization process of customer returns (RGA’s) and processing credit for returned products
Supports customers in designated U.S. Regions
Promotes and supports the Fronius Way 5 philosophy
All other duties as assigned by management