Division 8 Inside Sales

APTURA Group • Springfield, IL

4d

About The Position

This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The Sales Counter Associate is responsible and accountable for:
Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
Learning products, and how to best direct customers to the products they need.
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Receiving payment or obtaining credit applications
Maintaining a clean, safe, and productive work environment that is welcoming to walk-in customers

Requirements

• Excellent customer service skills
• Able to use operating system, sales software, and Microsoft Office Suite
• Excellent communication and problem-solving skills
• Moderate computer skills
• No issue with repetitive use of fingers and hands, sitting for long periods, and long periods of computer usage
• Pre-employment background screening
• Dependable and available to customers, coworkers, and managers

Nice To Haves

• Door, frame and hardware industry experience
• Some sales experience

Responsibilities

• Quote and sell to customers in person and on the phone
• Use operating system, sales software, and Microsoft Office Suite
• Create and release sales orders
• Deliver excellent customer service
• Be dependable and available to customers, coworkers, and managers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed