Inside Sales

Equipment & Controls, Inc.•Wampum, PA

29m

About The Position

Inside sales is a pivotal area at ECI. In this role, you will be collaborating with an Account Manager to build, maintain, and strengthen customer relationships by developing and delivering accurate quotes, providing technical support, and consistently meeting customer expectations. This is a fast-paced, high-volume position, where both speed and accuracy are critical. You will be responsible for sizing and selecting appropriate materials based on customer requirements, serving as a true technical resource throughout the sales process. You will also ensure orders are delivered on-time by proactively reviewing progress on orders and recommending alternate solutions when necessary. In additional, you will be working closely with Order Management, the Valve Shop, and the Warehouse to coordinate efforts and ensure successful customer outcomes.

Requirements

Will possess a four-year engineering degree or have a strong technical aptitude
Will have working knowledge of valves, instrumentation, controls and the relevant industries
Will have the ability to develop and deliver solutions based on an understanding of the technical and business challenges of our market
Will possess negotiation skills
Must have excellent communication skills
Must have the ability to multi-task
Must be a team player

Responsibilities

Utilize customer input and/or specifications to help in the selection of applicable products
Develop solutions to meet customer needs
Develop, deliver and follow up on accurate customer quotes in a timely manner
Support the delivery of positive customer outcomes throughout the quoting and fulfillment process
Support the outside sales team in meeting customer expectations