Installation Coordinator

TriMark • Lewisville, TX

16h • Hybrid

About The Position

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com
Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ CFSP Prep Certification Program
POSITION SUMMARY:
The Installation Coordinator reports to the Installation Supervisor
Located in Albany GA & Lewisville TX
Full-Time- Hybrid
The Installation Coordinator is responsible for ensuring timely and efficient scheduling of customer foodservice equipment installations, managing inbound customer contacts, and overseeing the coordination of service vehicles and work crews. This position requires strong organizational skills, a customer-driven focus, and the ability to manage a high volume of inbound calls.

Requirements

• 1 – 2 years of experience in scheduling and/or dispatch, or equivalent military or practical experience.
• Experience in coordinating systems and knowledge, preferably within a service/installation department.
• Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed.
• Ability to successfully pass a background check post offer acceptance.

Responsibilities

• Schedule and dispatch workers, work crews, equipment, or service vehicles according to customer requests.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors electronically.
• Communicate with customers to address questions, problems, or requests for service or equipment.
• Prepare daily installation schedules and confirm install schedules with customers throughout the day.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other install information.
• Monitor the GPS software to ensure vehicles are at assigned locations.
• Oversee and distribute install scheduling according to approved procedures.
• Manage all inbound customer contacts via phone, email, web portal, and fax in a fast, customer-friendly, and professional manner.
• Employ formalized scripting to communicate with customers and provide consistent and organized information.
• Cross-promote all services offered to customers.
• Review current processes and services regularly and make recommendations/proposals to improve the customer experience.
• Work cohesively as a customer service team member and provide internal support as needed.
• Resolve escalated customer service issues.
• Perform other related duties as required and assigned.

Benefits

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• CFSP Prep Certification Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed