Installation Manager

Batbox•Addison, TX

About The Position

What is Batbox? Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. By blending immersive gameplay, data-driven technology, and scalable business models, we are building a global ecosystem that makes baseball accessible, social, and unforgettable. From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations and stadiums across North America and beyond, our proprietary platform powers a unified player experience. Whether it’s through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment. Who We're Looking For Batbox is seeking a Dallas-based Installation Manager to build and scale our national simulator installation engine. This person will own the end-to-end model for deploying Batbox baseball simulators across sports bars, entertainment venues, and partner locations - from site readiness and install playbooks to logistics, inventory, procurement, and post-install support. If you’ve led multi-site hardware deployments, managed field teams + contractors, and love building repeatable processes that scale fast, this opportunity is for you. This role is ideal for someone who has operated in a similar role for a mid-sized AV company (50-100+ employees) or similar - overseeing the end-to-end operations of hardware and software installations across multiple client sites, while leading a team. Your commitment to our core values of ‘Be a Good Person’, ‘Amp the Experience’, ‘Lead Together’, & ‘Level Up’ and your dedication to our pillars of ‘Craft Legendary Experiences’, ‘Powered by People’, ‘Build for the Future’, & ‘Beyond the Game’ will contribute to a future that's innovative and beyond the ordinary.

Requirements

5 - 10+ years operations leadership in managing installations. For example, AV integration, interactive display technology, or a tech-forward experiential or hardware-enabled brand.
Experience supporting or managing installation operations for complex systems that combine hardware, software, and user interaction
Proven ability to manage cross-functionally across operations, supply chain, installation teams, client success, and product
Experience managing or coordinating field installation teams and third-party contractors across multiple U.S. regions
Familiar with tools like HubSpot (CRM), Monday.com (PM), and inventory or fulfillment systems
Hands-on operator who is highly organized, detail-oriented, and comfortable owning day-today execution
Comfortable operating in ambiguity and contributing to the development and refinement of processes, playbooks and install standards as we scale
Holds a high bar for safety, install quality, reliability, and repeatability
Clear and effective communicator with both front-line teams and cross-functional partners
You’re open to traveling around 50% of the time across the U.S.
This role requires the ability to safely lift and carry 50+ lbs, use hand and power tools for extended periods, and work in active installation environments. Work involves frequent standing, bending, squatting, and climbing, including regularly ascending/descending ladders up to 12 feet. The role also involves exposure to noise typical of installation sites.

Responsibilities

Build and scale Batbox’s simulator installation engine, designing clear repeatable workflows and playbooks for site assessments, hardware logistics, on-site assembly, technical testing, and crew coordination to support rapid expansion and consistent installs
Lead national installation rollouts and deployments of Batbox simulator hardware and supporting infrastructure (cage, kiosks, displays, etc.) across sports bars, entertainment venues, and partner locations.
Develop playbooks for site readiness, installation scheduling, and cross-functional handoffs. Translate installation feedback into product, tech, and playbook improvements.
Build, implement and follow health and safety standards for installation crews and warehouse operations, conducting routine checks and escalating risks or incidents as needed.
Own day-to-day post-install support coordination, ensuring hardware and software issues are triaged appropriately and resolved within defined service levels to support uptime and client satisfaction..
Partner closely with product, tech, and client success teams regarding installation and product feedback to contribute to improvements to the product, tech, or installation processes.
Manage installation-related expenses within an approved budget; track costs and flag variances or efficiency opportunities.
Manage the installations team and coordinate with third-party contractors , ensuring work quality, adherence to standards and reliable execution across all locations
Create and deliver installer training programs to ensure consistent execution and alignment with Batbox’s brand and operational standards.