Installation Manager

RISE GROUP INC • Mattapoisett, MA

7d • $95,000 - $115,000

About The Position

The Installation Manager ensures projects are completed efficiently, profitably, and with a strong focus on customer satisfaction. This role combines hands-on field work with office coordination, requiring close collaboration with estimators, technicians, coordinators, warehouse staff, vendors, and customers. The manager works as part of a dynamic team to maximize profitability and customer satisfaction.

Requirements

• Proven experience in commercial and residential HVAC installations.
• 5+ years of supervisory experience.
• Strong technical knowledge of HVAC systems; some experience with commercial refrigeration.
• Basic estimating experience; ability to draft simple Manual D designs.
• Highly organized, detail-oriented, motivated, flexible, and positive.

Nice To Haves

• Experience with ServiceTitan is a plus.

Responsibilities

• Maintain a 5–7 day lead on ordering, scheduling, receiving, and inventorying equipment.
• Review project scope with estimators and communicate technical details to technicians.
• Provide technical guidance and drawings, including Manual D designs when needed.
• Ensure permits are secured and recorded in ServiceTitan.
• Monitor gross profit margins (GPM), sharing insights with estimators to optimize installation teams.
• Conduct quality control inspections and review safety/code requirements with technicians.
• Stay current on installation best practices through ACCA and similar organizations.
• Stage jobs properly and coordinate equipment effectively.
• Lead technical training and monitor technician performance.
• Hold regular team meetings and one-on-one check-ins.
• Address and resolve customer concerns promptly.
• Maintain knowledge of the Mass Save program and qualifying equipment.

Benefits

• Company Vehicle
• Health care benefits through United HealthCare
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Program (ESOP)
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed