Installation Project Manager

Asher Lasting Exteriors•Onalaska, WI

7d•$70,000

About The Position

Asher Lasting Exteriors has been the leader in exterior home remodeling for 50 years in the Chippewa Valley. We represent premium brands in each respective product segment such as Renewal by Andersen Windows, Pro Via Entry Doors, Gutter Helmet, and Sunesta Retractable Awnings. The yearly salary will start at $70,000 with opportunity to earn monthly incentives. ESSENTIAL FUNCTIONS: The Project Manager is responsible for managing the installation of customer projects from the technical measure through installation completion. Position ensures projects are completed to the highest quality standards from start to finish. Work involves project planning, scheduling, measuring, and crew oversight. Ensures customers are treated with the utmost respect and given the highest quality workmanship; ensures customer satisfaction is maximized by enforcing quality and customer service standards Maintains good communication, assisting throughout the process from technical measure through project completion, providing accurate measurements, assessments for labor/materials, and anticipated completion timeframes Recognizes situations that may impact customer expectations, job costs and/or code performance and communicates solutions; performs installation inspection and reports on quality of work. Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal teams. Schedules projects utilizing best team skillsets for the installation. Communicates with Customer Care Team for communication to homeowner. Visits job sites to ensure highest quality workmanship Provides leadership and management to assigned installation crews by providing information and direction, evaluating and managing performance, and encouraging employees to make decisions and solve problems within their technical expertise Communicates with installation crews on specifics for projects; provides advance notice of unique factors the crew will need to be aware of Reviews job orders to ensure material styles, color, trim and other items are accurate and ready. Assists the Foreman in job planning and maximizing quality, quantity, and efficiency Works with Installation Manager and Customer Care Team identifying service call trends and recommends improvements; provides training and development to ensure service calls are minimized. Works with Operations Manager in recommending improvements, providing training and development as necessary to maximize employee potential and ensure employee safety. Provides ongoing training during on-site job visits, and establishes scheduled training for trending and consistent opportunities. Fills-in as necessary to ensure work processes and production workflows are maintained. Maintains professional and technical knowledge, continually seeks opportunities to enhance skills. Creates and supports a safe work environment. Provides positive feedback and recognition to show appreciation for a job well done and taking care of our customers. Other duties as assigned

Requirements

Knowledge of product terminology including all parts, pieces, and materials
Knowledge of current best practices for product installation
Skill in providing exceptional customer service
Ability to give direction to assigned crew and obtain effective cooperation in completing work assignments
Ability to work independently on assigned projects
Ability to organize work and establish priorities
Ability to establish and maintain effective working relationships with install crews, other employees, supervisors, and customers
Ability to work the assigned hours of the position which may include significant overtime
Ability to multi-task and maintain deadlines
3+ years of experience in the home improvement industry or other closely related field
Knowledge of applicable building codes and construction techniques
Must possess and maintain a valid Driver’s License with acceptable driving record
Ability to work comfortably on a ladder extending to heights reaching 30’ or structure roof
Must be able to work outside year-round in all weather conditions
Physical Abilities (up to 100% of day) – Exerting up to 50-100 pounds regularly, Extra help for loads over 100lbs, Climbing, Repetitive Motions, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Fingering, Grasping, Feeling, Walk and stand on uneven surfaces without pain, Repetitious cutting without pain, Ascend and descend ladders without pain, No fear of heights

Responsibilities

managing the installation of customer projects from the technical measure through installation completion
ensuring projects are completed to the highest quality standards from start to finish
project planning, scheduling, measuring, and crew oversight
ensuring customers are treated with the utmost respect and given the highest quality workmanship
maximizing customer satisfaction by enforcing quality and customer service standards
maintaining good communication, assisting throughout the process from technical measure through project completion, providing accurate measurements, assessments for labor/materials, and anticipated completion timeframes
recognizing situations that may impact customer expectations, job costs and/or code performance and communicates solutions
performing installation inspection and reports on quality of work
completing and submitting required job files that are complete, correct and timely providing a quality hand off to internal teams
scheduling projects utilizing best team skillsets for the installation
communicating with Customer Care Team for communication to homeowner
visiting job sites to ensure highest quality workmanship
providing leadership and management to assigned installation crews by providing information and direction, evaluating and managing performance, and encouraging employees to make decisions and solve problems within their technical expertise
communicating with installation crews on specifics for projects; provides advance notice of unique factors the crew will need to be aware of
reviewing job orders to ensure material styles, color, trim and other items are accurate and ready
assisting the Foreman in job planning and maximizing quality, quantity, and efficiency
working with Installation Manager and Customer Care Team identifying service call trends and recommends improvements
providing training and development to ensure service calls are minimized
working with Operations Manager in recommending improvements, providing training and development as necessary to maximize employee potential and ensure employee safety
providing ongoing training during on-site job visits, and establishes scheduled training for trending and consistent opportunities
filling-in as necessary to ensure work processes and production workflows are maintained
maintaining professional and technical knowledge, continually seeks opportunities to enhance skills
creating and supporting a safe work environment
providing positive feedback and recognition to show appreciation for a job well done and taking care of our customers
other duties as assigned