Installation Support Specialist

TEKsystems • Moorestown Township, NJ

24d • $19 - $19 • Onsite

About The Position

The Installation Support Specialist will be responsible for division and customer support across various channels and touchpoints to ensure job installations have been completed as contracted, all required documents are in CRM for invoicing and ensuring overall customer satisfaction

Requirements

• High School Diploma or GED required
• Administration, data entry, and customer service experience are all helpful to have
• Strong communication skills
• Job tenure and proven attendance record

Nice To Haves

• Spanish is a plus but not necessary

Responsibilities

• Support divisions by communicating with customers and subcontractors during completion of installation
• Follow policy and procedures to audit documents and information in system to support invoicing team
• Follow up with customers after installation to collect final payment and/or documents needed to invoice
• Handle all inbound calls to ensure resolution
• Effectively communicate with divisions with needs upon completion of installation for additional services needed or if documents and/or data is needed in the system
• Adhere to established company processes and procedures related to customer experience, ensuring consistency and quality in customer interactions
• Other duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED