Installer

Alliance Laundry Systems•Gallatin, TN

10d•Onsite

About The Position

Working with our Service team, the Installer primary responsibility is to effectively install, service, and repair commercial laundry equipment to internal and external clients while following the Alliance Laundry Systems quality standards policies and procedures. Responsibilities Perform the functions of equipment installation, start-up, operation, and other duties as required to ensure customer satisfaction following company standards, techniques, and safety requirements. Provides general customer service functions by performing accurate diagnoses, providing findings, recommendations, and instructions to clients on the usage of commercial laundry equipment following the installation and testing of parts and equipment. Expected to provide inventory on their assigned company vehicle and produce proper reporting of company expenses. Position requires traveling in company vehicle to customers' locations to perform on-site installation of commercial laundry equipment, connections to utilities. Effectively communicates top-level escalations to Service Manager and contributes to best practices and process improvement. Other tasks and responsibilities as required to maintain efficient department operations.

Requirements

High School diploma or equivalent required.
3+ years of work experience working in commercial, military, industrial or manufacturing equipment repair preferred. Equivalent combination of education, training, and experience will be considered.
Knowledge of single-phase electric power equipment required.
Strong Mechanical Acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues.
Ability to read, interpret, and understand electrical and mechanical drawings.
Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
Resilient; Able to confidently navigate ambiguity and change.
Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity.
Must have a valid driver’s license.
Must have a clean Motor Vehicle Record
Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing and manual dexterity.
Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently.

Nice To Haves

Experience in telephone and email/ticketing dispatch system-based customer support preferred.
Proficient computer skills including using MS Outlook, Word, and Excel preferred.

Responsibilities

Effectively install, service, and repair commercial laundry equipment to internal and external clients while following the Alliance Laundry Systems quality standards policies and procedures.
Perform the functions of equipment installation, start-up, operation, and other duties as required to ensure customer satisfaction following company standards, techniques, and safety requirements.
Provides general customer service functions by performing accurate diagnoses, providing findings, recommendations, and instructions to clients on the usage of commercial laundry equipment following the installation and testing of parts and equipment.
Provide inventory on their assigned company vehicle and produce proper reporting of company expenses.
Perform on-site installation of commercial laundry equipment, connections to utilities.
Effectively communicates top-level escalations to Service Manager and contributes to best practices and process improvement.
Other tasks and responsibilities as required to maintain efficient department operations.